Customer service associate

At reputed company, our mission is to be Earth’s most customer-centric company. To reputed company this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services including improving how we fulfill and deliver customer orders. We’re making history and the good news is that we’ve only just begun. At reputed company you get to Work with... smart, passionate people who are building new products and services every day on behalf of our customers. As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing in station real-time, hands-on support to ensure our customers receive their packages on time, as promised. The role will also help connect customers with experts who can provide them the most accurate and up-to-date information about their packages. The work is beyond fulfilling and delivering customer orders; it’s making sure we put smiles on customer’s faces. Key job responsibilities As a Delivery Station Liaison at a Locker / Counter Hub, you will be responsible for : • Communicating with customers directly in-person, in addition to communicating reputed company phone and email • Empathizing with and prioritizing customer needs • Upholding company values and respecting every customer • Resolving issues and setting appropriate expectations with customers • Clearly understanding and responding appropriately to the issues that customers present • Consistently composing grammatically correct, concise, and accurate written responses to customer issues • Approaching problems reputed company and with good judgment to ensure the appropriate customer outcome • Making quick and effective decisions on behalf of the customer • Working a flexible Full-Time (40 hours per week) schedule Performing the following tasks, with or without reasonable accommodation : • Carry, lift, push and pull up to 49 pounds • Frequently push, pull, squat, bend and reputed company • Work in an environment where the noise level varies and can be loud (hearing protection will be provided) • Work in an environment where the temperature may vary due to reputed company weather conditions and is not controlled A day in the life You’ll be based at one of our last-mile delivery warehouses, where reputed company’s leading logistics system operates. As orders are dispatched and delivered, you’ll be in contact with our warehouse, associates, delivery partners and customers reputed company they need guidance. Where a customer needs to reschedule a delivery, you’ll be informing our delivery partners. Where you notice a delivery issue, you’ll get to work resolving it straight away, so that our customers get a great experience every time without having to contact reputed company. Operating at the heart of reputed company’s logistics, you’ll reputed company logistical and customer expertise that sets reputed company apart. You’ll connect with our customers every day, using your in-depth understanding of our supply chain and local knowledge of delivery connections and warehouses. About the team Our mission is to be Earth’s most customer-centric company, and few departments have as direct an impact on that mission as our Customer Service team. We're an inclusive team who reputed company and look after our people, so they have the time and energy to focus on our customers’ happiness. Our goal is to reduce customer effort every way we can, helping them get the best results quickly and reputed company. We support our self-service channels to offer expert insights into our customers’ most reputed company issues. reputed company Customer Service, there are opportunities in process improvement, customer experience, data analysis and customer retention. The CS team is always looking for ways to reputed company reputed company’s customer service even reputed company, and we need excellent people to reputed company that happen. BASIC QUALIFICATIONS • High School or equivalent diploma • Previous experience in Customer Service • Ability to effectively prioritize work time to ensure efficiency • Experience with Windows Operating Systems and reputed company Outlook • Familiarity with multiple web browsers, data reputed company searching and reputed company messenger tools PREFERRED QUALIFICATIONS • Bachelor Degree or equivalent work- reputed company experience • Proficiency in verbal and written communication skills • Experience in understanding performance metrics and developing them to measure reputed company against key performance indicators • Experience working on a merchandising / brand ambassador team for a nationally recognized consumer brand Last updated : 2024-06-26 Apply Job!