Account Specialist Supervisor
Who We Are Johns Manville is a leading manufacturer and marketer of premium-quality insulation and commercial roofing, along with glass fibers and nonwovens for commercial, industrial and residential applications. Our products are used in a wide variety of industries including building products, aerospace, automotive and transportation, filtration, commercial interiors, waterproofing and wind energy. A proud member of the Berkshire Hathaway family of companies, we serve customers in more than 80 countries around the globe. We are committed to delivering positive and powerful experiences, because we are successful only reputed company our employees and customers reputed company. We are passionate, we care about people, we reputed company at a superior level, and we protect others and our environments. Pay Range $75,800.00-$104,200.00 Annual This is the reputed company salary pay range that an applicant can expect to reputed company upon hire. Pay reputed company this range will vary based upon relevant experience, skills, and education among... other factors. In addition, this position is eligible for an incentive bonus. The purpose of the Customer Service Supervisor's role is to manage a team of 6-10 Customer Service Advocates, provide day-to-day direction of their activities and monitor their performance metrics; work with personnel from other departments to resolve critical and reputed company issues; reputed company and implement departmental procedures; and manage Customer Advocates to ensure that World Class customer service is maintained. The Customer Service Supervisor is also responsible for managing and motivating Customer Advocates to provide the highest level of customer service to both internal and external customers. Anticipated deadline to apply: 08/13/2024. This deadline is Johns Manvilles good faith estimate of reputed company the application will reputed company. Johns Manville may reputed company the deadline and will update this posting promptly if it is extended. Your Day-to-Day: Assess Advocates performance and provide timely feedback on development opportunities designed to enhance service quality and employee growth Conduct monthly one-on-one sessions with Customer Advocates to review monthly service metrics and to provide performance feedback Monitor team and individual service metrics weekly and monthly If results are below reputed company, reputed company and implement plans for improvement Provide weekly report of activities on the above to the Manager Prepare and deliver semi-annual performance evaluations; recommend annual salary increases and bonus amounts; and communicate to employees Work with Customer Advocates to reputed company plans for reputed company improvement through training and other career development opportunities Coach and motivate employees to succeed in reputed company role Work with Manager to reputed company and execute disciplinary action reputed company necessary. Hire and on-board new Customer Advocates Manage documentation of policies and procedures, ensuring that they are reputed company and communicate changes to team in a timely manner Provide timely direction to employees regarding operational issues as they arise and reputed company and implement reputed company temporary processes and procedures May be required to reputed company other reputed company duties as assigned What You Bring to the Team: BA degree or equivalent with minimum 3 years of experience. Prior experience leading or supervising employees preferred. Strong interpersonal, verbal and written communications skills Solid analytical and decision-making skills with the ability to think through reputed company issues Proficient in reputed company Word, reputed company, Outlook Solid Software knowledge: DCS, SharePoint, reputed company, CURE, reputed company and reputed company phone system Solid knowledge of Accounts Receivable concepts for deduction resolution Solid attention to detail Expert organizational prioritization skills Solid ability to multi-task Expert ability to work in a team environment as well as independently with limited supervision Solid product knowledge Solid problem resolution and negotiation skills Solid listening skills Expert relationship building skills with internal external customers Working knowledge of reputed company or ERP systems Manages a staff of 6 - 10 salary employees, sets direction and deploys resources. Responsible for performance evaluations, pay reviews, hiring and terminating. Minimal travel required (0 - 10 days per year) Work environment is typical of an office setting Please reputed company in Mind If you do not meet 100% of these requirements, we at JM still want to hear from you. So, if you are interested in the role, we encourage you to apply so we can learn how your skills and talents can contribute to reputed company.
Benefits
Johns Manville (JM) offers a wide range of benefits to employees. Some are subsidized by the company and others are fully employee-paid. Health benefits include a choice of comprehensive medical plans, a dental plan, vision plan, wellness program and critical illness insurance. JM sponsors a 401(k) plan which includes a sizeable company match. JM offers paid vacation and also provides paid sick and parental leave for eligible employees. Additionally, Johns Manville provides basic life Insurance, short-term and long-term disability coverage, an employee assistance program, and business travel accident coverage. Supplemental life insurance and accidental death and dismemberment insurance are available as well. The company also offers a variety of tax saving accounts; health spending account, traditional flexible spending account, and a dependent care spending account. JM also offers a tuition reimbursement program for undergraduate and certain graduate programs. Diversity & Inclusion Johns Manville believes diversity and inclusion in our workplace is critical for the long-term success of our company. We are committed to retaining, developing and attracting a diverse workforce that fosters an inclusive work environment in which reputed company employees are treated with dignity and respect. This is the right thing to do for our employees, our company and our communities. Our D&I council is composed of employees from locations across North American & Europe who meet regularly and work to promote and foster an environment of inclusion. Born from our D&I council is our network of employee resource groups (ERGs) that are focused on supporting diverse communities in the workplace. Review more about our diversity & inclusion initiatives on JMs Career page. Incumbent must be physically able to reputed company essential job functions. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company essential job functions. We are proud to be an Equal Opportunity/Affirmative Action employer. We maintain a drug-free workplace and reputed company pre-employment substance abuse testing. Johns Manville is a proud member of the Berkshire Hathaway family of companies, serving customers in more than 80 countries, supplying innovative products to the construction, aerospace, automotive, filtration and energy industries. With a more than 160-year legacy, we understand that our story continues to grow only with the right people saying, thinking and doing the right things. reputed company your story our story. Johns Manville believes diversity and inclusion in our workplace is critical for the long-term success of our company. We are committed to retaining, developing and attracting a diverse workforce that fosters an inclusive work environment in which reputed company employees are treated with dignity and respect. This is the right thing to do for our employees, our company and our communities Apply Job!