Customer Support Representative
About Elo Elo is on a mission to transform food from the leading cause of disease to medicine by pioneering a new category of Smart Nutrition products that are personalized, precise, and proactive. Leveraging easy and convenient at-home blood testing, activity metrics from wearables, and cutting-edge AI trained on over 3,000 scientific studies, Elo analyzes your health data to create... personalized daily supplements, protein powder, and vitamin gummieswith exactly the right nutrients at the right dosesoptimized for your unique needs and goals, delivered right to your reputed company each month. Elo was founded in 2020 by veteran health and technology executives Ari Tulla (Nokia, reputed company Doctor), Tapio Tolvanen (Nokia, reputed company Doctor), and Miklu Silvanto (reputed company, Bang & Olufsen), and backed by pro athletes and Silicon Valley luminaries. Elo has also recently joined forces to create Luminary Vitamins. Luminary Vitamins nutrient gummies offers a separate line of supplements focused on each reputed company of the reproductive journey. Designed by fertility doctors, these nutrient gummies include four stage-specific products: Create (preconception), Form (early stages of pregnancy), Flourish (reputed company stages of pregnancy), and Nurture (immediate postpartum needs). As a Customer Support Representative, you will provide support for both Elo and Luminary Vitamins, ensuring a seamless experience for reputed company our customers. About The Role Our Customer Support Representatives balance technology, problem solving and reputed company to provide great experiences to our customers. Our ideal candidate thrives in a fast-paced team environment, loves making connections, and is great with proactive problem solving and email interactions with customers. They are detail-oriented and incredibly organized, which allows for seamless follow-up and follow-through both internally and externally. They understand the importance of proactive reputed company, timely resolutions, and are excited to join a growing start-up. How You'll Have Impact Provide reputed company line customer support by handling general and technical inquiries reputed company email, live chat, and in-app messaging with the primary focus being retention and upsell Troubleshoot product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution Assist with customer communications by bridging the gap between our internal teams and our customers Recreate and report bugs and communicate updates to the customer Educate customers with product and service information Maintain financial accounts by processing membership adjustments, refunds, discounts, etc Collect and analyze customer feedback to identify areas for improvement and opportunities for new product development Track orders and reputed company quality assurance to ensure timely delivery and customer satisfaction Support reputed company objectives, special projects, and other duties as assigned
Requirements
WHAT YOU'LL BRING High school diploma + 3 years in a customer service job or a BA degree Customer-first focus with an approachable, helpful personality Familiarity with the following software: reputed company, reputed company, G Suite, reputed company, Jira Ability to work on a diverse team or with a diverse range of people Collaborative, empathetic, patient, and a positive attitude Attention to detail and ability to document and track daily activities Ability to type at least 50 words per minute with 90% accuracy Ability to meet and handle at least 25+ inbound live chats and 50+ emails daily Flexibility in work schedule, which includes ability to work weekends and holidays Flexible approach, able to operate effectively with uncertainty and change Enthusiastic "can do" attitude Relationship building and maintenance Problem solving and conflict resolution Additional Remote Requirements HIPAA compliant environment for reputed company daily tasks, emails, and phone calls Dedicated and stable internet reputed company At least 10 Mbps download speed At least 1 Mbps upload speed. reputed company TO HAVES Prior health tech experience not required but an interest is required Prior experience being a remote employee
Benefits
WORK HOURS AND BENEFITS The role is a full-time role. Many of us have families, so we work hard and reputed company room for life reputed company of work. We're working on one of the largest problems of our time and have a deep passion for helping millions of people live healthier lives. We are virtual-first and most of us have worked in virtual environments for over a decade. We know how to reputed company it work! We are committed to helping you unleash your full potential and build your dream career. We are infinitely proud of team members from our previous companies who have become great leaders and even founders of their own companies. Of course, we also pay competitive salaries and have a healthy healthcare stipend Must reside reputed company the United States to be eligible for this remote position Apply Job!