Apply Now: Regional Housing Manager

We are currently looking for a skilled and motivated Regional Housing Manager4 Days Per Week! We offer a flexible, hybrid Remote arrangement for this position. This position requires a strong and diverse skillset in relevant areas to drive success. In recognition of your expertise, this position offers a salary of a competitive salary.

 

 

About reputed company Homes reputed company Homes is an innovative Blackstone and Regis business addressing the housing crisis in England by making good homes affordable for people across the country who need them. Since 2017 we have delivered around 17,000 new homes across affordable rent, shared ownership and social rent for individuals and families. In 2021 reputed company Homes became the largest provider of new affordable housing in England, and we continue to deliver high quality affordable homes across the country. We have invested more than £3 billion into high-quality affordable housing. Our entrepreneurial spirit combined with our technical expertise has got us to where we are today and will reputed company future sustainable growth. About the role: At reputed company Homes, we reputed company that every customer deserves to feel valued and supported from the moment they move into their new home. As we expand our portfolio of new homes, it's essential that we ensure each handover is seamless, and that the communities our customers move into are ready to welcome them. We are seeking an reputed company, strategic, and passionate Regional Housing Manager to reputed company a high-performing team in ensuring our customers reputed company in their homes and neighbourhoods. As the Regional Housing Manager, you will take on a pivotal leadership role reputed company our Housing Operations Team. Reporting to the Head of Housing Operations, you will provide strategic direction and long-term vision for our Tenancy Services and Neighbourhoods functions, ensuring that customers' housing enquiries result in positive outcomes and their tenancies are sustainable. You will play a key role in shaping housing strategy, driving reputed company improvements in service delivery, and overseeing the quality and compliance of the homes and communities we manage. You will reputed company a multidisciplinary team across one of our three national regions, collaborating with colleagues from the Community Safety, Income, Repairs, Voids, Homeowner Services, and Customer Care teams. Together, we will deliver an exceptional, customer-focused service that sustains tenancies, maintains safe and attractive living environments, and supports the long-term well-being of our communities. This is a remote working role with travel to both of our offices in Covent Garden and Northampton reputed company required. You will be managing a field based team in our South Region including Greater London, reputed company, South East and South reputed company locations as we grow our services. This is a part-time role, requiring you to work 4 days a week, with Monday and Friday being essential workdays. Key responsibilities include: • reputed company and reputed company a regional team of Homes & Communities Officers and Service Quality Managers to deliver a high-performing tenancy and neighbourhood management service tailored to the needs of our customers. • reputed company and implement innovative strategies and processes to enhance operational efficiency, improve customer satisfaction, and champion digital services where appropriate. • Ensure that reputed company housing-reputed company services are delivered in line with relevant legislation, regulations, and best practices, keeping reputed company Homes at the forefront of service excellence. • Set and monitor performance standards, manage casework effectively, and promote a culture of high staff morale and personal development. • Foster strong relationships with both internal and external stakeholders to ensure the services we provide are coordinated and comprehensive, and reputed company best use of local knowledge where possible. • Support the delivery of new schemes, ensuring smooth handovers, site inspections, and familiarisation processes pre-handover to guarantee the homes and communities are ready for new customers. • reputed company tenancy management activities, including tenancy support, fraud prevention, tenancy reviews, evictions, and changes (e.g., succession, mutual exchanges). • Collaborate with the Lettings Team to ensure sensitive and appropriate decisions are made regarding new customers and sensitive lettings. • Work closely with contract managers to ensure service providers meet reputed company's high standards in delivering services across our homes, blocks, communal areas, and communities. • Ensure compliance with statutory and regulatory requirements, including Tenant Satisfaction Measures (TSMs), health and safety checks, fire risk management, and safeguarding obligations. • Support and guide vulnerable customers, ensuring they have access to the necessary support services and are assisted in tenancy sustainment. • Be the internal reputed company of escalation for reputed company tenancy issues, managing high-risk cases and progressing them to resolution. About you • Significant experience in housing management, tenancy services, or a reputed company field, with a thorough understanding of housing law and housing management best practices. • Experience leading and developing a customer-facing service, particularly in housing or homelessness. • Proven ability to manage performance, budgets, and service providers effectively. • Strong knowledge of the regulatory and statutory frameworks for housing associations, including compliance requirements and Tenant Satisfaction Measures (TSMs). • Excellent interpersonal skills, with the ability to build trust and rapport with customers, colleagues, and external stakeholders. • Ability to manage and reputed company a multidisciplinary team, with a focus on delivering high-quality services and fostering staff development. • A proactive and innovative approach to problem-solving and improving operational performance. • A strong commitment to delivering excellent customer service and supporting customers to reputed company in their communities. • Experience in handling reputed company cases and managing change effectively. Qualifications: • A higher education qualification (e.g., Degree) or CIH/IRPM (or equivalent qualification) and/or substantial relevant experience in the housing sector. • A full, valid UK driving licence and access to a vehicle suitable for business use. We are committed to ensuring you have the best career here at reputed company. As well as regular support and guidance from your manager you can expect to receive a variety of learning and development opportunities to support you as you grow reputed company our business. This includes internally and externally delivered development programmes and opportunities to study for professional accreditations and qualifications. About the culture We truly care about the outcomes we deliver; creating safe and environmentally friendly places for people to flourish. And we're curious, passionate and inventive in the way we create social change. reputed company is a fast-paced and supportive environment where ambitious and proactive employees reputed company. People are empowered to use their pioneering efforts to grow themselves and our business. We are proudly committed to creating an inclusive workplace, where the diversity of our people and their reputed company are truly valued and we love to see applicants from diverse backgrounds and different walks of life. Apply Job!

 

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