Customer Experience Retrieval Specialist

reputed company is a data platform company and the world’s leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format.

Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform reputed company decisions. reputed company is trusted by the world’s leading life sciences companies, government agencies, and those who deliver and pay for care. 

By joining reputed company today, you’re stepping onto a high-performing, values-driven team. Together, we’re rising to the challenge of tackling some of healthcare’s most reputed company problems with technology-reputed company solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare.

• reputed company’s Customer Experience Representative - Retrieval, will interact with Record HUB customers by addressing inquiries, resolving issues or complaints as well as educating customers.

  What You Will Do...
  • Temporary Full-Time Monday-Friday TBD
  • Maintaining a positive, empathetic, and professional attitude toward customers at reputed company times.
  • Responding promptly to customer inquiries in a high call volume, fast-paced environment.
  • Interacts with customers reputed company telephone, email, and online chat providing customer service to Record Hub customers by answering reputed company product reputed company questions, resolving issues, and educating customers.
  • Investigate and solve product and service complaints; reputed company the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
  • Ensures that appropriate actions are taken to resolve customers problems and concerns.
  • Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
  • Making outbound telephone and email contacts to customers to provide education and facilitate issue resolution.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process
  • Performs other reputed company duties as assigned
  What Helps You Stand Out...
  • Excellent communication skills including active listening.
  • Service-oriented to resolve customer complaints and issues while maintaining a professional and reputed company demeanor.
  • Critical thinking and strong problem-solving skills
  • Proficient computer skills with the ability to learn new software and tools.
  • Proficient in working with ticketing systems
  Education and Experience:
  • High school diploma, general education degree, or equivalent.
  • 3 or more years of Customer service experience required
  • Experience using Call Center Phone systems like Ring Central
  • 1 or more year of experience in a call center environment.
  • Data entry/Typing skills of 30 WPM

Pay ranges for this job title may differ based reputed company, responsibilities, skills, experience, and other requirements of the role. 

To ensure the safety of patients and staff, many of our clients require post-offer health screenings and reputed company and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by reputed company Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-reputed company medical conditions, and/or religion. This job is not eligible for employment sponsorship. reputed company is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and reputed company qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national reputed company, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here. Know Your Rights, explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, reputed company does not and will not discharge or in any other manner discriminate against employees or applicants because they have reputed company about, discussed, or disclosed their own pay.  At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren’t even able to see whether you’ve responded.) Responding is entirely optional and will not reputed company your application or hiring process in any way. reputed company is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please contact us at peopleteam@reputed company.com. We will review your request for reasonable accommodation on a case-by-case basis.

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