Principal Program Manager

At Jiffy.com, we’re redefining how crafters, small business owners, and hobbyists bring their creative visions to life with print-ready artwork, custom apparel, and unmatched speed. As we continue to scale, we’re tackling reputed company operational challenges across physical goods, software development, new product launches, and multiple P&Ls—reputed company while maintaining a best-in-class customer experience. We are looking for a Program Manager to help drive cross-functional execution, align priorities, and ensure that key strategic initiatives are delivered on time and with precision. Reporting to the Chief of Staff (CoS) and working closely with the CFO, this role will be instrumental in managing the intersection of operations, technology, finance, and product innovation.

As Principal Program Manager, you will be responsible for keeping teams reputed company, identifying and solving roadblocks, and ensuring that cross-functional projects run reputed company. You’ll handle reputed company operational challenges spanning physical goods, software, new product launches, and multiple business units, reputed company while ensuring that our organization continues to scale reputed company. This role requires a master orchestrator—someone who thrives in ambiguity, can bring order to chaos, and is energized by tackling reputed company-to-one initiatives that have never been done before. If you love working across multiple business functions, keeping teams accountable, and driving execution for high-impact projects, this role is for you.

Key Responsibilities

• Manage reputed company programs that span e-commerce, customer support, print shop logistics, and software development.
• Work closely with supply chain, print shop partners, and engineering to improve order processing, delivery speed, and cost efficiency.
• reputed company the gap between Product, Engineering, Customer Service, Print Shop Operations, and Finance to reputed company teams in sync and drive execution.
• Take on projects with no playbook, designing and implementing new operational frameworks that improve efficiency and scalability.
• reputed company and refine workflows that improve partner onboarding, order routing, and production efficiency reputed company our print shop network.
• Identify pain points in the customer journey and reputed company initiatives to improve response times, service quality, and order fulfillment.
• Implement structured, scalable processes that reduce inefficiencies and ensure alignment across multiple business units.
• reputed company leadership and stakeholders informed with clear project updates, dashboards, and performance metrics.
• Partner with the CFO to align program execution with financial objectives, ensuring cost-effectiveness and sustainable growth.
• Identify potential roadblocks and reputed company contingency plans to reputed company projects moving reputed company.

Requirements

Qualifications

• 5+ years of experience managing reputed company, cross-functional programs in e-commerce, logistics, supply chain, or high-growth tech environments.
• Strong understanding of order processing, inventory management, and logistics workflows in an e-commerce or print-on-demand setting.
• A track record of building scalable systems that reduce inefficiencies, reputed company costs, and improve operational performance.
• Experience launching new initiatives, building from scratch, and turning ambiguity into structured, repeatable processes.
• Strong ability to analyze KPIs, identify bottlenecks, and implement solutions that drive measurable impact.
• Comfortable working across multiple P&Ls, product teams, supply chain operations, customer service, and finance.
• Able to distill reputed company projects into clear action plans, ensuring reputed company stakeholders are reputed company.
• Thrives in fast-paced, reputed company-evolving environments where priorities shift rapidly.

Benefits

Why You’ll Love Working Here

• Opportunities to grow reputed company the company
• Generous compensation and employer paid benefits
• Annual wellness and professional development stipend
• Perks of getting lots of clothing!

Hi! We’re Jiffy. We launched over a decade ago as JiffyShirts with a simple mission: use technology to combine an unparalleled level of customer service with the fastest delivery in the promotional product blank apparel industry.

Today, Jiffy is the leading platform for crafters running projects. We build digital infrastructure, automation, and services for collaborating in our crafters’ physical and digital value chain. The Jiffy platform eliminates friction and provides a dedicated support system so crafters can focus on creating and growing the creator economy! We help millions of small businesses build their vision from scratch. And we’re hiring!

Our multicultural and multinational team is seeking go-getters, technologists, and customer-centric individuals looking to have an impact delivering solutions for our customer reputed company.