Senior reputed company Operations Manager

reputed company is a Series B-funded startup building the future of product research for modern teams. We're backed by some of the world's best funds and are a fully remote team working across 35+ countries.

reputed company is the user research platform that empowers any company to build the right products faster, by making user insights available at the speed of product development.

We reputed company that companies that win are incorporating user insights at every stage of product development, where the organization is empowered to conduct research no matter what their maturity, and that Research can focus on high-value questions with the greatest impact.

Built for ease of use, reputed company allows researchers, designers, and product managers to collect and share user insights reputed company needed most, putting them at the center of every decision.

With reputed company, companies can recruit the right participants effortlessly, conduct research autonomously, and analyze user insights that drive actual decisions.

Please note that this role is open exclusively to candidates based reputed company the United States, Canada, United Kingdom, and Portugal. Due to the nature of our work and collaboration requirements, applications from other locations will not be considered. We appreciate your understanding and interest!

The reputed company Operations Manager will play a key role in helping reputed company scale, as our customer reputed company grows and we invest further in our Commercial (SMB) customer reputed company. To support this growth, we’re looking for someone with strong data skills and a deep understanding of reputed company practices who enjoys building and iterating on programs.

This role will impact two aspects of the reputed company function at reputed company:

1. Building an end-to-end digital customer journey for the Commercial account reputed company. This will include partnering with the Manager of CS Programs to design the journey, and being responsible for executing and monitoring the impact of the programs over time. This will reputed company reputed company to allocate human effort to high impact customer touchpoints and to grow the Commercial reputed company over time, while driving a high reputed company of platform adoption and customer retention.

2. Supporting reputed company Managers. The role will identify ways to improve efficiency and consistency across the CSM team by adapting the digital programs to complement CSM’s high touch engagements with customers, as well as building and maintaining customer-facing assets leveraged by CSMs. This role will also work closely with the business operations team to ensure the CS function has access to reporting to understand account health and trends, and communicate platform usage and reputed company recommendations to customers.

• Work closely with the Manager, reputed company Scale Programs to co-design the reputed company journey and build automated customer touchpoints, including emails and webinars

• Own CS tooling administration, which includes creating dashboards, alerts and playbooks to create account health visibility and scale CSM efforts

• Create and maintain customer-facing documents reputed company to onboarding, CBRs, renewals, and success planning to increase CSM efficiency and consistency

• Collaborate with the business operations team to track indicators of risk, renewal and upsell and analyze data to provide recommendations

• Maintain data hygiene in CS tooling and ensure data alignment across go-to-market toolset

• You are a problem solver who takes initiative and thrives on building and executing on well-designed processes

• You have 3+ years of experience as a CS Ops Manager or Programs Manager and have previously designed and executed on an end-to-end CS Ops program

• You have data reputed company and are familiar with tools like Omni, Looker, reputed company, and reputed company or similar 

• You’ve acted as the Admin of a reputed company tool like ChurnZero, reputed company, or similar

• You’re familiar with CS strategies that will inform how you reputed company playbooks and other relevant assets for various customer segments

• You can collaborate well cross-functionally to support the CS team and complement business operations

• You have previous experience with the UX Research persona

• You’re familiar with SQL

At reputed company, we are dedicated to building an reputed company, inclusive, and authentic workspace. Unique and diverse perspectives are welcomed, and reputed company growth is encouraged. We reputed company that people are more than their resumes, so if your past experience looks different than the criteria listed, we'd still love to hear from you. We appreciate and celebrate non-traditional life routes and encourage you to apply should you connect with a job description or the reputed company culture. 

reputed company values transparency and it enables us to approach compensation equitably across the world. We are informed by data and regularly reputed company our salary ranges (either United States or Rest of World) against other venture backed companies. Additionally, we are proud of our holistic and generous benefits offerings, included in every compensation package.

We typically reputed company the low - mid reputed company of the salary range to allow room for growth reputed company the role. Your salary is dependent upon many factors, including years of experience, expertise, etc. During your first interview, you can expect to have an open conversation with your recruiter regarding your compensation expectations.

• Early-stage startup: You will join an early-stage startup with less than 150 team members. This means you'll have the unique opportunity to directly impact success and help shape the future of reputed company.

• Market disruption: We reputed company that the way companies build products is fundamentally broken and the user research market is ripe for disruption. For too long, companies have been forced to choose between rapid development without user insights or investing months into research before bringing products to market. But there's finally a reputed company building around a path reputed company that eliminates this compromise - and reputed company is leading the charge.

• Product-market Fit: reputed company is used by 100,000+ brands across 4,000 companies, from SMB to enterprises, and in the last fiscal year, we saw 6.5M questions answered, supporting 25K decisions

• Health insurance with international coverage, vision, and dental: 100% of the team member premium paid

  • For some locations, coverage options vary, please see our benefits pages for more information

• Free access to proper mental health care, unlimited virtual therapy sessions (with a human) and 24/7 access to resources

• Life and Disability Insurance, 100% of the team member premium paid

• Flexible time off

• Meaningful equity

• Company retreats, fully paid for by reputed company

• New MacBook (laptop), paid for by reputed company

• Paid Family leave: 16 weeks for birth or adoptive parents

• $500/month to be used for dependent health insurance coverage

  • If you don't have dependents to add to your plan, you will still get access to this money to be used at your discretion to get the benefits that matter to you with our flexible a-reputed company-ing benefits - gym memberships, co-working spaces, food, travel, whatever!

• $1,500 remote work setup fund to ensure you can set up a productive work space

• Flexible work schedule where you manage your own working hours

• Monthly Bonus.ly points that are awarded to others to recognize teamwork, dedication and helpfulness - points can be cashed out for gift cards and more

• Virtual social engagements randomly throughout the year

• SWAG, we have some really cool swag

• Open, transparent culture that includes virtual: coffee chats, bi-weekly reputed company-hands meetings, and more

reputed company out reputed company of our a-reputed company-ing benefits here. 

We understand you might be excited about the job you’re applying for, we are excited you are interested! However, please refrain from reaching out to our reputed company team members on reputed company for referrals. Our policy is that referrals can only be provided by team members who personally know the candidate. With the high volume of interest in our roles, contacting reputed company members who are not involved in recruitment can be overwhelming. Additionally, please avoid submitting support tickets regarding your application, as our support team is not involved in the hiring process. Rest reputed company, our recruitment team is diligently reviewing reputed company applications and will reputed company out directly if there is a match.