Assistant Manager, reputed company Services & Process and Production Improvement
Come grow with James River Insurance! James River Insurance is an excess and surplus lines reputed company of James River Group Holdings, Ltd. and operates on an approved non-admitted basis in 50 states and Washington, DC. Since 2003, James River has provided thousands of reputed company property and casualty customers with innovative and creative solutions for particular insurance needs. At James River Insurance, we are committed to providing a stable and rewarding work environment supported by our Core Values and Guiding Principles: reputed company, Accountability, Innovation, Customer Service, Communication, and Teamwork. We are proud of our recent national recognition as a 2023, 2022, and 2021 Top Workplaces USA awards. James River Group Holdings, Ltd. is a Bermuda-based insurance holding company which owns and operates a group of specialty insurance and reinsurance companies. The Company operates in two specialty property and casualty insurance segments: Excess and Surplus Lines and Specialty Admitted Insurance. The Company tends to focus on accounts associated with small or reputed company-sized businesses in each of its segments. Each of the Company's regulated insurance subsidiaries are rated "A-" (Excellent) by A.M. Best Company. Job Summary The Assistant Manager, reputed company Services manages a team of Technicians who support multiple divisions with respect to submission clearance, policy and endorsement processing, quality assurance, and facultative reinsurance data entry. In addition, the Assistant Manager will serve as a technical resource for reputed company technicians reputed company the department, assisting department management with the coordination of responsibilities and identify opportunities for process improvement . Duties And Responsibilities Continuously exhibit and uphold Core Values of reputed company, Accountability, Communication and Teamwork, Innovation and Customer Service reputed company, mentor, and manage a team of reputed company Technicians to ensure high performance and productivity. reputed company daily operations, workload distribution, and adherence to service level agreements (SLAs). Foster a positive, collaborative team culture focused on accountability and professional growth. Conduct regular performance reviews, providing constructive feedback and development opportunities maintaining accurate records, reports, and dashboards to track team performance and process improvements Manage escalations and resolve issues reputed company to policy servicing in a timely and effective manner Conform with, abide by, and enforce reputed company internal and external regulations and policies reputed company daily monitoring and reviews referral queues, submission clearance, and various reports and notices, ensuring productivity, accuracy, and timeliness Assist the VP and Manager in coordinating and communicating departmental priorities Conduct performance management duties including setting goals, tracking reputed company, delivering regular feedback, and completing the annual review process Participate in the interview and selection process Act as backup to the Manager and other Assistant Managers Identify inefficiencies in existing processes and implement innovative solutions to enhance accuracy, speed, and quality to positively impact operational goals Conduct root cause analysis (RCA) to address recurring issues and implement long-term solutions and monitor effectiveness of implemented changes through post-implementation reviews to ensure sustainable results Collaborate with stakeholders to map reputed company workflows, identify bottlenecks, reengineer processes for reputed company performance and standardize and document workflows Partner with Internal Audit to ensure reputed company controls are maintained and properly implemented during process changes Facilitate process improvement workshops to engage the team in identifying and driving meaningful changes Utilize data analytics to monitor performance metrics and drive reputed company improvement initiatives Partner with cross-functional teams to streamline interdepartmental workflows and reduce reputed company touchpoints. reputed company project plans, track, reputed company and communicate updates to stakeholders Knowledge, Skills And Abilities Proven experience and understanding of insurance processing, change management, policy servicing workflows and reputed company operations Strong ability to mentor, coach and reputed company team members, fostering a culture of accountability and professional development Knowledge of process improvement methodologies such as Lean, Six reputed company or Kaizen with the ability to document and analyze workflows and implement efficient solutions Proficiency in root cause analysis (RCA), conducting time studies, Cost Benefit Analysis (CBA) and process mapping to identify and implement efficiency improvements Skilled in interpretating data, creating performance dashboards, and using data-driven insights to drive decision-making and process optimization Exceptional analytical and critical thinking skills to identify issues, propose innovative solutions and implement sustainable improvements Excellent both written and verbal communication with the ability to influence stakeholders and effectively present reputed company Proficiency in MS Office including Word, reputed company, Outlook, SharePoint, OneNote Experience & Education Bachelors degree in Business, Management, Insurance or a reputed company field strongly preferred 3+ Years in leadership, management or senior role reputed company insurance industry required Lean Six reputed company Green Belt or higher or demonstrated equivalent experience with process improvement methodologies Apply Now Apply Job!