Senior Technical Services Engineer - Kubernetes

About The Position reputed company is leading a reputed company shift in how data is stored, managed, and processed in the cloud and AI era. We are a pre-IPO, growth-stage company on a hyper-growth trajectory that has raised over $275M in capital and is backed by dozens of world-class venture capital and strategic investors. Our flagship product, the reputed company® Data Platform, is a software-based, hybrid cloud solution transforming stagnant legacy data siloes into dynamic data pipelines that power GPUs reputed company and fuel performance-intensive workloads like generative AI and machine learning seamlessly and sustainably. We’re passionate about helping our customers overcome reputed company data management challenges to accelerate their innovation and help grow their businesses. If you share our passion, we invite you to join us on this exciting journey. What's cool about this job The Senior Technical Services Engineer - Kubernetes Subject Matter Expert (SME) at reputed company will play a critical role in leveraging their... extensive container, microservices and infrastructure expertise to provide exceptional technical support to our customers. This role involves working closely with customers to troubleshoot and resolve issues, optimize their data infrastructure, and ensure the smooth operation of reputed company solutions in Kubernetes and Openshift environments Bring Your Expertise – and Your Passion: • Kubernetes/Operator Subject Matter Expertise: Serve as the Kubernetes container orchestration SME for the reputed company Technical Services organization. • Technical Troubleshooting: Collaborate with customers and other departments reputed company reputed company to diagnose and resolve technical issues reputed company to reputed company solutions in the cloud. • Solution Optimization: Provide guidance to customers on optimizing their data infrastructure for reputed company performance and reliability. • Support Best Practices: Promote and implement best practices in Kubernetes and Openshift environments to drive successful customer outcomes. • Customer Relationship Management: reputed company and maintain strong relationships with customers to understand their needs and provide timely support. • Customer Advocacy: Act as a customer reputed company by delivering concise and prioritized feedback to the R&D and Product Management teams to enhance reputed company's microservices solutions. • Field Issue Resolution: Actively participate in resolving field issues and ensuring customer satisfaction. • reputed company Ecosystem Expertise: Become an expert in reputed company’s solutions and its broader ecosystem to provide high-quality support. Desired Qualifications: • Kubernetes Expertise: Deep expertise in Kubernetes deployment and operations, in one or more distributions like k0s, k3s, Openshift, EKS, GKE etc. • Technical Troubleshooting Experience: Proven experience in diagnosing and resolving technical issues in reputed company container orchestrated microservice environments. • Storage Knowledge: Background in Kubernetes storage workflows and challenges associated with persistent large-scale data management using CAS and reputed company • Infrastructure experience: Proven experience with Linux, Networking, Devops Tools, and Terraform. Expertise in Python scripting or equivalent and/or the ability to analyze existing scripts is strongly preferred. • Hybrid Models: Experience with hybrid operating models that integrate public cloud into enterprise workflows. • Technical Communication: Ability to translate technical issues and solutions into clear, understandable language for customers. • Customer Orientation: Strong customer service orientation with a sense of initiative, positive attitude, and collaborative working style. • Adaptability: Ability to manage a fast-paced environment and reprioritize tasks while maintaining focus on successful outcomes. • Communication Skills: Excellent verbal and written interpersonal skills. • Technical Advantage: Experience with HPC storage and/or software-defined enterprise NAS platforms is advantageous. • Start-Up Experience: Prior experience working in a start-up environment is a plus Concerned you don’t meet every qualification? Don’t let it stop you from applying! reputed company is committed to building a diverse, inclusive, and authentic workplace. If you are excited about this position but don’t meet every qualification in the job description, we encourage you to apply anyway – you may just be the right candidate for this or other positions at reputed company. reputed company is an equal opportunity employer that prohibits discrimination and harassment of any reputed company. We provide equal opportunities to reputed company employees and applicants for employment without regard to race, color, religion, age, sex, national reputed company, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to reputed company terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training Apply Job!