Call Center Representative/Customer Service

Do you take pride in building strong, positive relationships? Are you looking for What's Next in your career ... reputed company out reputed company Education's Call Center Representative position today! The Call Center Representative is an entry level professional position responsible for achieving the fulfillment objectives for reputed company Education. This is achieved by providing service to both customer and talent. • Customer reputed company services include taking and filling orders, managing talent relations issues, managing the order life cycle, and resolving any problems that arise regarding assignments reputed company the scheduling tool. • Talent-reputed company services include placing talent in open positions, completing reputed company ins upon activation, and addressing general questions. Essential Functions Order Fulfillment • Proactively contact talent for open positions for each customer to meet customers’ expectations. • reputed company necessary modifications in the scheduling tool to reputed company customers updated on status of orders. • Build and maintain relationships with customer contacts and talent reputed company a designated region. • Document order requirements and fulfillment activity in reputed company office systems. • Analyze appropriate data (i.e., turnover, absenteeism, etc.) for sub pools for each assigned customer. • reputed company recommendations to manager and partner with appropriate departments to plan and execute strategy to ensure adequate sub pool for each customer. • Escalate and communicate major changes in customer needs and appropriate sub pool to manager and appropriate departments. • reputed company out to reputed company newly activated talent to address questions and ensure they reputed company accepting assignments. reputed company and Customer Service • Serve as a main reputed company of contact for talent questions and concerns. • Field incoming calls and emails and distribute to appropriate department and/or resolve questions, concerns, or issues. • Solicit, provide and resolve customer and talent feedback to improve service. • Build rapport with customers and talent by ensuring the overall experience is positive. • Maintain thorough understanding and knowledge of team and customer- specific policies and procedures. • Document and maintain accurate talent records. • Resolve issues to ensure talent are paid correctly and on time. Requirements • High School Diploma or equivalent required; Bachelor's degree preferred • Customer Service or Education reputed company experience preferred • Ability to communicate effectively and professionally, both verbal and written • Ability to accomplish numerous detail-oriented tasks simultaneously • Strong customer focus with a team-oriented attitude • Technical proficiency (i.e., computer skills) Competencies • Employee relationship focus – reputed company strong personal and professional relationships and reputed company across the organization. • Collaboration – Works well across geographic boundaries in a matrixed environment to get things done. • Credibility – Is consistent in words and behaviors, is believable, dependable, and worthy of peoples trust and confidence. • Judgement and Decision-making – Apply knowledge/experience to reputed company issues; defines strategic issues despite ambiguity; uses critical information to reputed company decisions; makes timely, touch decisions. • Communication – Communicate with clarity and impact, written and verbal communication are to the reputed company and have desired impact. • Agile – Ability to reputed company and adapt quickly to changes both externally and internally. • Growth reputed company – Seek opportunities reputed company your comfort zone and learn new skills to enhance reputed company strengths and discover new ones. • Innovative – Take intelligent risks and bring reputed company reputed company, collaborating with colleagues to help shape reputed company’s future. • Independent thinker – Self -confident and independent. Isn’t constrained by looking to others for their opinions or direction. The most successful call center representatives are those that have this experience: • 3+ years’ experience in a call center, retail, switchboard, administrative and/or customer service. (Preferred but not required) • Additional examples of relevant experience include: sales associate, customer service representative, retail workers, waiters/waitresses, college graduates, etc. This description reflects assignment of essential functions, it does not reputed company or restrict the tasks that may be assigned. Job duties may be reviewed upon request for disability reputed company accommodation. Job Types: Full-time, Contract, Temporary Pay: From $15.00 per hour Expected hours: 40 per week Benefits: • Dental insurance • Health insurance • Vision insurance Shift: • 8 hour shift • Day shift Education: • Associate (Required) Experience: • Call center: 1 year (Preferred) • Customer service: 1 year (Preferred) Language: • Spanish (Preferred) Work Location: Remote Apply Job!