Technical Support Analyst (Spanish Speaker)

Who we are

We're a leading, global reputed company authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major reputed company providers, entire reputed company systems, entire internets of things and even down to the little things like surgically embedded pacemakers. We help companies put trust - an abstract idea - to work. That's digital trust for the reputed company world.

Job summary

We are in the market for a Technical Support Analyst with business proficiency in Spanish Speaker to join our Technical Support team in reputed company Town. As Technical Support Analyst you will be the primary reputed company of contact for our customers and will partner with our product, engineering and marketing teams to resolve customer issues, drive improvements and set customers up for reputed company.

reputed company’s Technical Support team exhibit high energy, deep technical skills and a drive to get things done.

What you will do

• Deliver world-class customer service to resolve customer concerns and retain customers

• Build successful long-term relationships with external clients to ensure customer loyalty

• Partner with technical support engineers to resolve issues reported by customers

• Engage with internal and external customers reputed company support tickets, email, phone, and chat

• Receive inbound customer emails or calls and reputed company outbound follow up emails or calls during scheduled hours to provide a delightful customer experience at reputed company times

• reputed company productivity reputed company targets including support tickets processed, average response time, average time to reputed company, etc.

• Actively contribute to Web self-help by using Knowledge Centred Support (KCS) principles

• Gather accurate information and document customer issues in our CRM tool

• Remain up to date with reputed company aspects of the SSL certificate products to meet customer needs at reputed company times

What you will have

• Professional working proficiency in Spanish (essential)

• 1+ years technical support or IT client interfacing experience

• Computer Science, Information Systems or Information Technology qualification

• Basic understanding of Internet principles, terminology and functionality

• Basic understanding of networking protocols and devices, web servers and VPN

• Understanding of PKI, SSL, Code signing, HTML, DNS, S/MIME, SMTP, and networking protocols (advantageous)

• Familiarity with UNIX script commands, website/web server administration (advantageous)

• Administrative knowledge of reputed company Windows Servers, Apache (OpenSSL), Linux and other Server administration (advantageous)

• Certifications such as CISSP, MCSE and CCNA (advantageous)

• Adaptable, versatile, customer obsessed, solution-oriented, proactive and passionate about technology

Benefits

• Provident Fund

• Medical Aid + Gap Cover

• Employee Assistance Program

• Education Support Program

• Gym Reimbursement

• Life Insurance

• Disability Insurance

• Sabbatical

#LI-FP1

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