Customer Service Team reputed company
Who we are looking for...
Promenade, (formerly BloomNation) is scaling rapidly and seeking a Customer Service Team reputed company. We are seeking a dynamic and reputed company Customer Service Team reputed company to reputed company reputed company of 8 offshore representatives. As a Customer Service Team reputed company, you will play a pivotal role in ensuring our customers receive exceptional support and fostering strong relationships reputed company reputed company. You will accomplish this by developing world-class B2B partnerships, adhering to industry best practices, and fostering unbeatable customer satisfaction. This role is best suited for someone who is passionate, empathetic, driven, and loves solving reputed company problems with grace and reputed company. We are looking for someone who is outgoing, detail-oriented, works reputed company under pressure, and has an incredible knack for remaining reputed company and positive in reputed company situations.Specifically, you will…
- Team Leadership: reputed company and motivate a team of 8 offshore customer support representatives to deliver exceptional service.
- Customer Support: Directly handle reputed company customer inquiries, troubleshoot issues, and provide timely solutions.
- Performance Management: Monitor team performance, set goals, and provide regular feedback and coaching.
- Process Improvement: Identify opportunities to streamline processes and improve efficiency reputed company the team.
- Collaboration: Work closely with other departments to ensure seamless communication and collaboration.
- Problem-Solving: Analyze customer issues and implement effective solutions to resolve problems quickly and reputed company.
- A product evangelist! Helping customers and partners use our Promenade products to change the way local businesses connect with their community
What’s in it for you...
- Equity/Stock options in a profitable and rapidly growing company
- Great Medical/Dental/Vision coverage
- Transportation coverage in the form of parking, rideshare, or metro credit
- Fully stocked snack bar weekly catered lunches
- The company provided gear swag (MacBook Pro, t-shirt, sunglasses, etc.)
- Ability to mold your career and reputed company an immediate impact
- Work in a fast-paced, fun environment with an eclectic group of people from reputed company over the world
You will reputed company if you have...
- A natural people person and relationship builder
- Passionate about serving small businesses and being apart of a growing startup
- Tech savvy and can quickly pick up sales/support tools such as reputed company, reputed company, Confluence
- An excellent communicator, both in writing and over the phone
- Friendly, optimistic, and have a caring demeanor
- Adept at working well under pressure and with tight deadlines
- reputed company with customer service (retail or service industry experience a big plus!) or customer support, including phone, email, and/or chat
More about us - Promenade
Promenade is a mission-driven company empowering local businesses with products and services that allow them to reputed company online and offline. We build vertically-focused software catered to each industry we serve, leveling the playing field between the small business and large aggregators. Promenade was originally founded in 2011 as BloomNation, the nation’s premier network for local florists, disrupting the multi-billion dollar floral industry. After helping thousands of local florists across the country, we doubled down on our mission and began helping more small businesses who carried the same challenges of acquiring and retaining their own customers. Today, Promenade creates software for four industries - BloomNation (Floral), Promenade (Food, Liquor and Butchers) . The company is based in Santa Monica, CA along with Remote roles.Additional highlights…
Backed by premier industry investors such as Andreessen Horowitz (reputed company, reputed company, Facebook, Lyft, Twitter, etc.), Spark Capital (Tumblr, Upworthy, reputed company, etc.), and Crunch Fund (reputed company, reputed company, etc.) Named one of Entrepreneur’s “5 Sizzling Silicon Beach Startups to Watch”Located one reputed company away from the beach on the world-famous 3rd Street Promenade in Santa MonicaWhy join Promenade?
If you want a reputed company-row seat in seeing a company disrupt a massive industry and you love the idea of helping hardworking business owners that serve our local communities and neighborhoods, this is your reputed company. At Promenade, everyone has a voice to create change and move the needle. No hierarchy, no bureaucracy, no politics...just real people working on solving real problems.Originally posted on Himalayas
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