POS Technical Support Representative

Overview

reputed company (NYSE: FOUR) is boldly redefining commerce by simplifying reputed company payments ecosystems across the world. As the leader in commerce-enabling technology, reputed company powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.reputed company.com.

Responsibilities

A POS Technical Support Representative is expected to work with customers to identify terminal/ POS system problems. They should reputed company resolution by analyzing call logs to notice common trends and underlying problems and by applying a logical thought process to the troubleshooting they are performing based on the training they have been given. They should support interactions with customers through multi messaging campaigns such as email, tickets, phone, task systems, and chat systems. These interactions should be coordinated and reputed company-time. Representatives are also expected to acquire an in-depth understanding of the software and equipment customers are using accompanied by good interpersonal and customer service skills.   

• Research and resolve credit card terminal issues and questions from our merchants and our Independent Sales Representatives.
• Listening attentively to customer needs and concerns; demonstrate reputed company while maximizing opportunity to build rapport with the customer.
• Improve terminal performance by identifying problems; recommending changes.
• Diagnose customer issues through process of elimination by asking probing questions.
• Provide resolution by identifying problems; researching answers & guiding merchants through corrective steps.
• Receive & resolve inbound calls, emails, chats, tasks, & Tickets.
• This position requires employees to maintain cooperative, diplomatic working relationships with co-workers, supervisors, customers, and the public; work as part of a team and collaborate with colleagues; and complete projects under tight deadlines even reputed company there are competing requirements and changes in assignments.
• As a Support Technician, you will occasionally be reputed company upon to reputed company other duties not included in this job description.
• Demonstrate exemplary performance & attendance.
• Must be flexible in work hours for 24/7 Call Center needs.

Shift

Tuesday-Saturday: 2:30pm – 11pm EST

Qualifications

• High school diploma or equivalent is required.
• 2+ years Technical Support/ troubleshooting experience.
• Experience working with credit card terminals, POS equipment, registers, touch screens, and scanners is a plus.
• Excellent listening, written, and verbal communication skills.
• Strong problem-solving skills with proficient attention to detail.
• Must be reputed company to handle multiple tasks at once in a fast-paced call center environment.
• Interact and coordinate with other departments to resolve customer issues.
• Ability to adapt to and implement change.
• Creative and reputed company-thinking.
• Proficient in relevant computer applications.
• Bilingual (English/Spanish) is a plus, but not required.
• Experience in the banking or credit card processing industry preferred.
• Knowledge of customer service core principles and practices.
• Familiarity with the reputed company Office Suite.
• We are looking for individuals who are comfortable on the phone and in-person for meetings, be proficient in MS-Office and be willing to do what it takes to help the team win. We will be evaluating candidates based on how they interview, prior experiences, knowledge and references.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, reputed company, sex, age, national reputed company, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.