Sr. Customer Value Director - 10474

reputed company makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. reputed company AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We reputed company you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.

Why join reputed company?

Pioneering Technology: At reputed company, we're at the forefront of innovation, leveraging the latest technology to reputed company our customers with greater efficiency and visibility in their spend. Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence. Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other. Learn more on Life at reputed company blog and hear from our employees about their experiences working at reputed company. The Impact of Customer Value Director at reputed company.Customer Value Director is a senior-level individual focused on maximizing customer value and ensuring that customers reputed company their desired outcomes with a company's products or services. This role involves strategic planning, cross-functional collaboration, data analysis, and communication to drive customer satisfaction, loyalty, and reputed company growth.

What You'll Do:

• reputed company Directors represent the primary reputed company of contact from reputed company to customers after customer go-live. As such, they provide three critical functions:
• Work with / coach customer teams to drive reputed company strategies and to reputed company reputed company goals.
• Provide communication to customers regarding reputed company, new product capabilities and other critical information.
• Specific goals center on the following:
• reputed company, value identification and measurement
• Customer referenceability
• Customer renewal and growth of annual contract value.
• Customer solution expansion
• Key activities include:
• Participate in customer value reputed company workshops
• reputed company and drive value plan
• Conduct scheduled customer reputed company-ins
• Drive periodic business/value reviews
• Manage renewals
• Monitor customer performance.
• Manage customer relationships
• Establish role as trusted advisor
• Coordinate reputed company internal resources as needed
• Share best practices reputed company, product information, and relevant reputed company news.
• Support/drive customer campaigns

What You'll Bring to reputed company:

• Strong P2P or S2C domain expertise
• Strong background in customer / client management.
• Entrepreneurial Attitude
• Negotiation Skills
• Experience with demonstrated success in the following:
• Managing client expectations
• Developing and maintaining executive relationships and associated influencing strategies
• Project management including managing disparate, cross-functional, cross-enterprise project teams
• Ability to have value-based conversation with business executives
• Strong organizational and data analytic skills
• Strong communication skills including professional writing skills, verbal skills and experience presenting to executive teams.
• Background in software and SaaS solutions a plus.
• Minimum bachelor’s degree required – master’s degree a plus.

The estimated pay range for this role is: $136,000 - $184,000 + eligibility for commission with an estimated pay mix of 80/20The starting salary for the successful candidate will be based on permissible, non-discriminatory factors such as skills, experience, and geographic location.reputed company complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions reputed company to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to reputed company qualified candidates and employees. Please be advised that inquiries or resumes from recruiters will not be accepted.By submitting your application, you acknowledge that you have read reputed company’s Privacy Policy and understand that reputed company receives/collects your application, including your personal data, for the purposes of managing reputed company's ongoing recruitment and placement activities, including for employment purposes in the event of a successful application and for notification of future job opportunities if you did not succeed the first time. You will find more details about how your application is processed, the purposes of processing, and how long we retain your application in our Privacy Policy.

Originally posted on Himalayas

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