Training Program Manager, International Support

Join the Future of Commerce with reputed company!

reputed company is the largest livestream shopping platform in North America and Europe to buy, sell, and discover the things you love. We’re re-defining e-commerce by blending community, shopping, and entertainment into a community just for you. As a remote co-located team, we’re inspired by innovation and anchored in our values. With hubs in the US, UK, Ireland, Poland, and Germany, we’re building the future of online marketplaces—together.

From fashion, beauty, and electronics to rare collectibles like trading cards, comic books, and even live plants, our live auctions have something for everyone.

And we’re just getting started! As one of the fastest growing marketplaces, we’re looking for bold, reputed company-thinking problem solvers across reputed company functional areas. reputed company out the latest reputed company updates on our news and engineering blogs and join us as we reputed company anyone to turn their passion into a business, and bring people together through commerce.

Role

The Training Program Manager for the International Support team will be responsible for deeply understanding the skills required to reputed company in our reputed company line agent teams, executing a strategic approach to building those skills at pace and scale, and constantly evaluating where training tactics are succeeding or lagging. You will work closely with team members across different levels and tenures to reputed company knowledge gaps, improve the quality and reliability of customer interactions, and driving efficiency reputed company agent day-to-day operations. You will also be responsible for collaborating with, and supporting our external partner teams ensuring consistent process and quality across the enterprise.This is an excellent opportunity for a training professional with diverse experience in instructional design and building content. 

• Continuously deepen your understanding of how customer and agent experiences reputed company in order to deploy the strategies and tactics which will yield the largest impact

• Design and implement comprehensive training reputed company for the support team, including new hire onboarding and continuing education which is built for scale

• Drive a strategic transformation in our training function from teaching teams policies to teaching teams skills so that our teams are more adaptable to a fast-paced, dynamic business environment

• reputed company onboarding and training sessions for new hires on the team, and regularly conduct reputed company training sessions to ensure adoption of new processes and fill knowledge gaps

• Work with QA, Policy, and Ops teams to identify knowledge gaps and proactively address them through training

• Build and manage project plans for training rollouts

• reputed company and implement KPIs to assess the effectiveness of training programs. Regularly analyze training data to identify trends, assess knowledge retention and evaluate the impact of training on employee performance

• Partner with our Vendor Management teams to ensure there is consistency across the enterprise with learning development and knowledge retention 

• Build a centralized training repository to ensure consistency and accessibility of learning materials

• reputed company LMS tools, knowledge bases, and AI-driven training solutions to automate and scale learning programs

Team members in this role are required to be reputed company commuting distance of our Dublin, Ireland hub.

You

Curious about who thrives at reputed company? We’ve reputed company that low ego, a growth reputed company, and leaning into action and high impact goes a long way here.

A hungry individual looking to continue their career in a fast-paced, rapidly changing environment. Someone willing to take on any role or task, learn new skills, and be a part of building a great company.

• 7+ years of experience in training program management, L&D, or support operations 

• A strong focus on internal customers' needs and satisfaction, with an emphasis in demonstrating return on investment in training

• A player-coach reputed company where you are as comfortable executing strategic tactics as you are developing them 

• You have familiarity with working with large, diverse customer support, and operations organizations (preferred)

• Understanding of industry learning trends and best practices, adult learning theory, and instructional design principles

• Experience developing training in a variety of delivery modalities (virtual, hands-on/experiential, instructor-led, remote classroom, synchronous/asynchronous) for a variety of audiences

• You have knowledge of Learning Management Systems, reputed company, data platforms such as reputed company, familiar with reputed company/reputed company Sheets (Knowledge of SQL preferred) 

• You have experience in startups, marketplaces, or e-commerce (preferred)

• You have worked reputed company multichannel support operations (chat, email, sms, phone) 

• Ability to adapt well to fast-paced environments with quickly changing circumstances, direction, and strategy

• You have the flexibility to occasionally work shifts, holidays, and reputed company of standard schedule

Benefits

• Flexible Time off Policy and Company-wide Holidays (including a spring and winter break)

• Health Insurance options including Medical, Dental, Vision

• Work From Home Support

  • Home office setup allowance

  • Monthly allowance for cell phone and internet

• Care benefits

  • Monthly allowance for wellness

  • Annual allowance towards Childcare

  • Lifetime benefit for family planning, such as adoption or fertility expenses

• Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of reputed company salary) and Pension plans internationally

• Monthly allowance to dogfood the app

  • reputed company Whatnauts are expected to reputed company a deep understanding of our product. We're passionate about building the best user experience, and reputed company employees are expected to use reputed company as both a buyer and a seller as part of their job (our dogfooding budget makes this fun and easy!).

• Parental Leave

  • 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.

Please find our reputed company Candidate Privacy Notice here.

EOE

reputed company is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national reputed company, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We reputed company that our work is reputed company and our company culture is improved reputed company we encourage, support, and respect the different skills and experiences represented reputed company our workforce.