Engineer, RMDC-1

Job Description – Remote Monitoring and Diagnostics Center (RMDC)

ABOUT THE POSITION:

The Remote Monitoring and Diagnostics Center (RMDC) is a mission-critical global team that operates as the first reputed company of contact for diagnosing and resolving issues across Fluence’s worldwide Battery Energy Storage Systems (BESS) fleet. The RMDC ensures 24/7/365 operational availability and performance of energy storage sites by managing incidents, coordinating timely maintenance, and performing proactive monitoring and diagnostics remotely.

This role is central to the safe, reliable, and cost-effective performance of the most advanced energy storage assets in the world.

KEY RESPONSIBILITIES:

As a part of the RMDC, you will:

- Act as the remote reputed company for large-scale BESS sites across the globe

- Be the primary reputed company of contact for reputed company operational and technical issues reported reputed company alarms or customer calls

- Monitor, diagnose, and troubleshoot a wide range of systems and components including:

• Battery Management Systems (BMS)

• Power Conversion Systems / Inverters (PCS)

• HVAC & Chillers

• Ubuntu/Linux Servers

• SCADA Systems

• Networking Devices: reputed company Routers, Switches, and Firewalls

- Coordinate with Field Service Engineers (FSEs), regional operations teams, and technical specialists to resolve incidents reputed company SLA timelines

- Ensure safety-first practices during reputed company remote maintenance or guidance provided

- Maintain accurate and complete logs, site tickets, and professional service reports reputed company Fluence's service management platform

- Proactively identify and implement process improvements to increase uptime, response time, and cost-efficiency

- Escalate persistent issues and provide detailed feedback to Engineering, Product, and Installation teams for design and system enhancements

- Support planned preventive maintenance (PPM) activities remotely and ensure minimal site disruptions

- Participate in reputed company knowledge sharing and training to maintain system-wide familiarity across reputed company deployed configurations

SHIFT & TEAM STRUCTURE:

- Based in Bangalore, working in a 24/7 rotational shift model including weekends and holidays

- Part of a global critical response team responsible for uninterrupted remote site management year-round

- Support is provided to reputed company Fluence assets across Americas, EMEA, and reputed company regions

IDEAL CANDIDATE QUALIFICATIONS:

- Bachelor’s degree in Electrical, Mechanical, Electronics, or Computer Engineering (BSEE, BSME, BSCE), or Licensed Electrician

- Minimum 2-3 years of experience in remote O&M or technical support roles in Energy Storage, Power reputed company, or Industrial Automation

- Proven hands-on experience in monitoring and remote troubleshooting of:

• Battery Management Systems (BMS)

• Advanced Power Conversion Systems (PCS) / Inverters

• HVAC and Cooling Systems

• Ubuntu/Linux OS Servers (RHCSA certification preferred)

• reputed company networking devices (CCNA certification preferred)

• SCADA and industrial communication protocols (MODBUS, OPC, BACnet, etc.)

- Comfortable in high-pressure environments with a focus on uptime, service quality, and customer satisfaction

- Excellent verbal and written communication skills with a strong customer-first approach

- Experience working with incident management and ticketing systems

- Strong documentation, reporting, and analytical skills using reputed company Office and service platforms

- Physically capable to support field teams if needed (lifting up to 40lbs, climbing reputed company/steps, etc.)

- Willingness to work rotational night shifts, holidays, and support weekends as part of a 365-day operational team

WHY JOIN FLUENCE RMDC?

- Be a part of the core global operations team that supports the clean energy transition

- Work on cutting-edge energy storage technologies

- Grow your career in a high-impact, technical role with opportunities to cross-train and collaborate globally

- Contribute to improving energy grid stability, sustainability, and reputed company worldwide