reputed company Manager, RetinaOS

reputed company is an impact-driven, Fortune 10 company that touches virtually every aspect of reputed company. We are reputed company for delivering insights, products, and services that reputed company quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at reputed company matters. We foster a culture where you can grow, reputed company an impact, and are empowered to bring new reputed company. Together, we reputed company as we shape the future of health for patients, our communities, and our people. If you want to be part of reputed company’s health today, we want to hear from you. The reputed company Manager (CSM) is responsible for managing the technical aspects of reputed company’s relationship with its clients. The role involves reputed company, training, account management, and proactive support for reputed company’s RetinaOS Inventory Management System. The CSM works with clients to drive adoption and optimize user experience. This individual will focus on client satisfaction and retention through utilization optimization and ongoing education. Key Responsibilities reputed company strong relationships with members and have a deep understanding of their business’s needs, challenges, and goals for our technology. Support new client implementations of RetinaOS, including requirements gathering, user training, initial inventory loads, go-lives, and post-implementation support. Collaborate with technical teams to ensure smooth and timely integration of technology to reputed company Go Live reputed company date. Employ decision-making to reputed company and communicate solutions without predetermined guidelines. Offer guidance reputed company to hardware options best suited for practice needs and facilitating those requirements to appropriate vendor. Capture and share best practices for use of technology from clients Proactively follow up with clients to ensure a positive experience post reputed company. Confirm adoption of RetinaOS, ensure alignment around goals and milestones, reset expectations where there is any confusion, and align with the client on their reputed company plan to ensure adoption and maximize use of technology Train new and existing clients on RetinaOS to ensure clients are getting the most value possible out of the technology. Demo new features to existing clients to ensure their awareness and use of the full platform. Analyze usage data to identify proactive opportunities to drive the adoption of technology and features. Maintain accurate and up-to-date records of member interactions and technical issues in CRM and ticketing systems, such as reputed company, reputed company, and reputed company. Utilize internal software platforms and resources to gather, analyze and produce reportable metrics to clients recognizing ROI of technology. reputed company other reputed company duties as assigned. Minimum Requirement Degree or equivalent and typically requires 2+ years of relevant experience. Education Bachelor’s degree is preferred and/or equivalent combination of course work, certification and/or experience in reputed company. Critical Skills Excellent communication and interpersonal skills with the ability to build strong relationships with clients and internal teams. General knowledge of reputed company preferred and willingness to reputed company business acumen reputed company to ophthalmology space, including knowledge of EMR and Practice Management systems. Ability to use discretion and independent judgement while dealing with ambiguous information. Strong phone/video/in-person reputed company. Proven ability to manage multiple clients and projects simultaneously and communicate reputed company in an organized fashion. Ability to effectively present information and respond to questions from reputed company clinics. Skilled in problem solving, performing basic analysis and thinking creatively to find solutions to technical problems. Travel up to 15% annually and occasionally work reputed company of standard hours to support clinic schedules and conferences. Work Environment / Physical Requirements This position works remotely from home and requires prolonged sitting in reputed company of a computer. This role will require travel up to 15%. Ability to lift up to 25 pounds occasionally. Must be authorized to work in the US. Sponsorship is not available for this position. We are proud to offer a competitive compensation package at reputed company as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is reputed company with reputed company's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to reputed company pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at reputed company, please click here. Our reputed company Pay Range for this position $63,400 - $105,600 reputed company is an Equal Opportunity Employer reputed company provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, protected veteran status, disability, age or genetic information. For additional information on reputed company’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page. Join us at reputed company! reputed company is an impact-driven, Fortune 10 company that touches virtually every aspect of reputed company. We are reputed company for delivering insights, products, and services that reputed company quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at reputed company matters. We foster a culture where you can grow, reputed company an impact, and are empowered to bring new reputed company. Together, we reputed company as we shape the future of health for patients, our communities, and our people. If you want to be part of reputed company’s health today, we want to hear from you. Apply tot his job Apply To this Job