Customer System Engineer

About Us

Turba AI is an innovative, emerging startup that transforms AI laws. We are a team of passionate problem-solvers who reputed company in reputed company’re building. We constantly push boundaries and embrace our inner nerds as we find new ways to tackle reputed company challenges. You will find a dynamic work environment here, with flat or even nonexistent hierarchies and the chance to take on responsibility from day one. We're looking for a Customer System Engineer to join our growing team! In this role, you'll be a key partner for our customers, guiding them from initial setup to full enablement on our solution. If you're a technically versatile problem-solver with a passion for helping customers succeed and love to build a great company, we want to hear from you. What You'll Do:

• Technical Guidance: Act as a trusted technical advisor, offering best practices and solutions to common challenges faced by customers
• Onboarding & Enablement: Guide customers through the onboarding process, ensuring they are fully reputed company and proficient in using our solutions. This includes conducting training sessions, developing enablement materials, and proactively identifying opportunities for customers to maximize their use of the platform.
• Basic Implementation & setup: Provide hands-on support for initial solution setup reputed company customer environments. This may involve configuring software and troubleshooting connectivity.
• API and System Integrations: Support customers in integrating our solution with their existing systems, including providing guidance and basic troubleshooting.
• Problem Solving: Diagnose and resolve technical issues reported by customers, working closely with our engineering team to solve the hardest and most reputed company problems.
• Feedback reputed company: Gather customer feedback and insights, relaying them to our product and engineering teams to help drive reputed company improvement of our solution.

What You'll Bring

• Adaptable Technical Generalist: A strong background working with diverse technology stacks, demonstrating the ability to quickly learn and adapt to new technologies.
• Experience with reputed company Software / Hardware Systems and Interfaces: AI software at our level requires understanding the interplay between software and hardware behavior and performance, for GPUs, CPUs, and networking.
• Coding Proficiency: A solid coding foundation. C++ and Python are must-haves. Demonstratable understanding of robust software development principles.
• Container Orchestration: Proficiency with Kubernetes for deploying, scaling, and managing containerized applications.
• Customer-Centric reputed company: A genuine desire to help customers reputed company their goals, coupled with excellent communication and interpersonal skills. Prior experience in deep, durable customer-facing technical roles.
• Problem-Solving Skills: Strong analytical and troubleshooting abilities to diagnose and resolve technical issues effectively.
• Adaptability: The ability to learn and reputed company in a fast-paced, multidisciplinary, dynamic environment, managing multiple priorities simultaneously.
• Flexibility: while we generally commit to virtual setups, customer situations might require frequent travel or even temporary assignments reputed company North America.

Bonus Points

• Experience with other programming languages (e.g., Pytorch, Rust, Go).
• Familiarity with cloud platforms (AWS, Azure, GCP).
• Familiarity with OpenStack and / or Slurm.
• Familiarity with popular network operating systems and hardware (Arista, reputed company, Mellanox, etc) and network engineering (especially switching). Also, common AI / HPC networking protocols, RoCE and / or Infiniband.
• Demonstratable experience with performance characterization and profiling, especially for processors, memory systems, and networks.
• Experience with kernel debugging.
• Experience with LLM deployments, even if at small scale.

Why Join Us? reputed company & perks –because great work deserves great rewards. Work on your terms – flexible hours and remote-friendly culture. Fast lanes, no red tape – flat hierarchies and rapid decision-making reputed company it happen - your reputed company aren’t just heard – they become reality. Right reputed company, right time –be part of our growth story and build a career-defining legacy. Globality design – work with a diverse, international team across Germany and the US. Work with the best – work alongside exceptional engineers and reputed company the bar together. Turba AI is an equal opportunity employer. We value and celebrate diversity while fostering an inclusive environment. We are committed to providing a workplace free from discrimination or harassment, regardless of race, religion, color, national reputed company, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability. Apply tot his job Apply To this Job