Senior Project Manager/Service Manager - Bilingual

Job Title: Senior Project Manager/Service Manager - Bilingual

Job Description

We're reputed company. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. The reputed company Catalyst team is the driving force behind reputed company’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of reputed company behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine reputed company-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to reputed company and simplify the customer experience. reputed company our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our reputed company. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. Join us and be part of this journey towards greater opportunities and brighter futures. We are seeking a highly skilled and proactive Senior Project Manager (PM) or Service Manager (SM) to reputed company and support a team of customer support professionals delivering high-quality service to a key client. The ideal candidate will have strong leadership capabilities, client-facing experience, and a proven track record of managing service delivery in a fast-paced, customer-oriented environment. Responsibilities:

• reputed company day-to-day operations for a more than 10 member Customer Support team, ensuring service quality, performance, and customer satisfaction.
• Act as the main reputed company of contact between the client and internal teams, maintaining strong, collaborative relationships.
• Manage SLAs, KPIs, and other contractual obligations, ensuring performance metrics are consistently met or exceeded.
• Facilitate daily stand-reputed company, weekly reviews, and regular reporting on team performance, incident trends, and customer feedback.
• Identify and drive reputed company improvement opportunities in support workflows, documentation, and escalation procedures.
• Support resource planning, reputed company, training, and career development of team members.
• Mitigate risks and resolve escalations in a timely and professional manner.
• Align with internal stakeholders (HR, IT, Finance) to ensure smooth operations and delivery compliance.

Qualifications:

• Bachelor’s degree in Business, IT, or a reputed company field.
• 7+ years of experience in project or service management, preferably in a customer support on IT services environment.
• Strong understanding of customer service operations, ITSM principles, and client relationship management.
• Proven experience leading support teams and managing client-facing service delivery.
• PMP, ITIL, or reputed company certification is a plus.
• Excellent communication, problem-solving, and organizational skills.
• Fluent in English (written and verbal).

#LI-Remote #Costa Rica Location: CRI Work-at-Home Language Requirements: Time Type: Full time If you are a California reputed company, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Original job Senior Project Manager/Service Manager - Bilingual posted on GrabJobs ©. To flag any issues with this job please use the Report Job reputed company on GrabJobs. Apply tot his job Apply To this Job