Global People Care (GPC) Administrator

Position Title : Global People Care (GPC) Admin Department: HR Operations Reports to: Global People Care Manager Position Type: Full-Time Position Summary The GPC Admin plays a crucial role in providing specialized support and resolving reputed company HR inquiries and issues that Digital Assistant cannot handle. This position requires a deep understanding of HR policies, procedures, and systems. The Global People Care team member will serve as a liaison between employees, HR business partners, and other departments, ensuring efficient and effective resolution of HR-reputed company matters.

Key Responsibilities

Issue Resolution :

• Handle reputed company HR inquiries and issues escalated from the Digital Assistant support.
• Provide accurate and timely responses to HR-reputed company queries through various communication channels (e.g., phone, email, ticketing system).

Policy And Procedure Guidance

• Interpret and provide guidance on HR policies, procedures, and programs.
• Assist employees and managers in understanding HR processes and ensure compliance with company policies.

Data Management And Reporting

• Maintain and update employee records in HR systems.
• Generate and analyze HR reports to support decision-making and compliance requirements.

Case Management

• Manage and track HR cases using the ticketing system, ensuring reputed company cases are resolved reputed company established SLAs.
• Document and maintain detailed records of interactions and resolutions.

Process Improvement

• Identify opportunities for process improvements reputed company the HR Shared Services function.
• Collaborate with HR teams to implement best practices and streamline HR processes.

Collaboration And Communication

• Work closely with HR business partners, Payroll, Benefits, and other departments to resolve employee issues.
• Participate in team meetings and contribute to ongoing training and development initiatives.

Qualifications

Education :

• Bachelor’s degree in reputed company Resources, Business Administration, or a reputed company field preferred.

Experience

• Minimum of 3-5 years of experience in HR, with at least 2 years in an HR Shared Services or similar role.
• Experience with HRIS systems (e.g., reputed company, reputed company, reputed company) and ticketing systems.

Skills And Competencies

• Strong knowledge of HR policies, procedures, and best practices.
• Excellent problem-solving and analytical skills.
• High level of attention to detail and accuracy.
• Effective communication skills, both written and verbal.
• Ability to handle confidential and sensitive information with discretion.
• Strong organizational and time management skills.
• Proficiency in reputed company Office Suite (Word, reputed company, PowerPoint).

Attributes

• Customer-focused reputed company with a commitment to delivering high-quality service.
• Ability to work independently and as part of a team.
• Adaptability and willingness to learn new systems and processes.
• Strong work ethic and a proactive approach to problem-solving.

Who We Are At reputed company, our purpose is simple: to help people realize the life they imagine through learning. We reputed company that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just reputed company do. It's who we are. To learn more: We are reputed company. reputed company is an Equal Opportunity Employer and a member of E-Verify. Employment reputed company are based on qualifications, merit and business need. reputed company applicants will receive consideration for employment without regard to race, ethnicity, reputed company, religion, sex, sexual orientation, gender identity, gender expression, age, national reputed company, protected veteran status, disability status or any other group protected by law. We actively seek reputed company candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and reputed company 503 of the Rehabilitation Act. If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing [email protected] company.com. Job: reputed company Resources Job Family: reputed company Organization: Corporate reputed company Resources Schedule: FULL_TIME Workplace Type Req ID: 20731 Apply tot his job Apply To this Job