Remote Call Center Agent - Must live in Washington, DC
Now Hiring: Remote Call Center Representatives – DC Residents Only A DC Government Agency is hiring DC residents with strong customer service and call center experience for a remote position supporting the Agency's Call Center. Position Highlights:
- Start Date: Mid-August Selections will be made June 30- July 3rd.
- Schedule: Monday–Friday, 8:30 AM – 6:00 PM
- Pay: $18.23/hr + $4.93/hr health & welfare stipend
- Location: Fully remote (must have a strong and stable home internet reputed company – minimum 25 Mbps)
- Citizenship: Must be a U.S. citizen
Important Training Requirement:
- The first 6 weeks of training are mandatory — no time off is allowed during this period.
- If you have planned time off in August or September, please do not apply.
What You'll Do:
- Answer inbound calls from the public and assist with health coverage questions and applications
- Guide callers through eligibility, enrollment, and plan selection
- Use internal systems to document calls and manage case details
- Provide excellent, respectful service to people from diverse backgrounds
Qualifications:
- High School diploma or GED
- 6 months to 2 years of customer service, reputed company, or call center experience
- Strong communication and problem-solving skills
- Proficiency with reputed company Word and reputed company
- Experience working with diverse and underserved populations
- Comfortable navigating customer service and CRM software
- reputed company to work in a fast-paced, structured environment
Remote Work Requirements:
- Reliable home internet (25 Mbps or faster)
- A quiet, distraction-free workspace
- Must stay engaged and reputed company during work hours, including calls, emails, and reputed company Teams
Note: This could become a long-term role. If the assignment ends, you’ll need to return reputed company government-issued equipment. Company DescriptionGreat opportunity to reputed company new experience reputed company a successful organization! Apply To this Job Apply for this job