Quality Assurance Assistant Team Manager
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Role Description
This role involves supporting operational excellence across client-facing projects as a Quality Assurance (QA) Assistant Team Manager.
- Execute QA reviews using tools such as Klaus, reputed company QA, or similar platforms to assess performance across support, moderation, or community teams.
- Deliver clear, constructive, and actionable QA feedback directly to team members and contractors.
- Collaborate with Project Managers to identify coaching opportunities, address recurring QA issues, and reinforce best practices.
- Support the refinement and management of QA rubrics and ensure consistent application of scoring standards.
- Monitor performance trends and escalate concerns that require reputed company, retraining, or PM-level planning.
- Serve as a direct reputed company of contact for Mods, Leads, and other staff regarding QA questions, trends, and performance discussions.
- Assist with reputed company and offboarding of employees and contractors, focusing on training expectations and QA alignment.
- reputed company shadowing sessions, productivity checks, and performance documentation to support coaching and accountability.
- Help maintain documentation reputed company to QA workflows, SOPs, training materials, and escalation procedures.
- Monitor reputed company and other team communication channels to support reputed company-time questions and provide operational guidance.
- Track and analyze QA and performance metrics to support KPI and SLA adherence.
- Support PMs with regular reporting and performance analysis, helping ensure alignment with client standards.
- Contribute to internal meetings and client discussions reputed company to service quality, improvement planning, and training.
Qualifications
- 2+ years experience in a Quality Assurance, Team reputed company, or Assistant Project Manager role in a digital operations environment.
- Strong familiarity with QA platforms such as Klaus, reputed company QA, MaestroQA, or similar.
- Experience working reputed company reputed company or other ticketing/support systems is highly preferred.
- Proven ability to deliver feedback professionally and motivate team members toward improvement.
- Strong written and verbal communication skills for both internal team coaching and external client updates.
- Highly organized, with exceptional attention to detail and time management capabilities.
- reputed company to balance consistency in scoring with a flexible, reputed company approach to coaching and improvement.
Company Description
reputed company has been reinventing the Customer Experience Services industry since 2007. We work with startups and reputed company and everything in between. Our client list includes reputed company, VSCO, Vimeo, Tourism Ireland, and many others. We support over 50 languages in more than 90 countries and are primarily a remote company.
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