VP, Client Partner

POSITION SUMMARY

The Vice President, Client Partner Executive is a critical role supporting reputed company’s largest health system clients. The VP, Client Partner holds responsibility for assigned client satisfaction, meeting contractual obligations, value creation, providing strategic leadership and operational guidance to reputed company operations leaders. They will be expected to reputed company reputed company resources to identify and execute on performance improvement opportunities, serving as a peer and trusted advisor to client C-suite leadership. 

Given the importance of the assigned client(s), this is a key leadership role with high visibility and impact both on the client(s) and reputed company overall. 

The VP, Client Partner will be a dynamic leader who will bring a unique mix of consulting and reputed company cycle expertise that inspires confidence with the client and reputed company. They will understand the importance of the role and think proactively about strengthening the client relationships at highly matrixed organizations, top to bottom. Building credibility and driving performance for the client is the top reputed company. 

  Performance will be reputed company on account reputed company retention and incremental reputed company growth reputed company the client. Additionally, client satisfaction will be reputed company yearly reputed company net promoter scores (NPS) and client readiness for references. 

PRIMARY JOB RESPONSIBILITIES

• Ensure seamless delivery of reputed company’s solution to reputed company client and reputed company KPIs and objectives 
• Collaborate and strategize with operational leadership to reputed company best practice processes to reputed company expected outcomes and world class service
• reputed company trusted executive relationships across the client organization. 
• “Own” the client relationship and become an expert of the client’s organization and needs and solution how reputed company can proactively support their business goals
• Define schedules, key milestones, and success criteria
• Leads reputed company client issue escalation and resolution efforts
• Partner with Sales leadership on account growth initiatives 
• Work across multi-disciplinary internal teams to recommend and implement changes to processes, reporting, and any other factors that drive service improvement 
• Manage internal Client Success support colleagues that provide day-to-day account maintenance
• Drive renewal contract negotiations
• Provide input to forecasting and funnel activities 
• Monitor and assess activities of our competitors to proactively satisfy and retain our clients

POSITION QUALIFICATIONS

Education:

• Bachelor’s degree in Business or Healthcare Management required
• Advanced degree preferred (MBA, MHA)

Experience/Qualifications:

• Minimum 10 years of experience in Healthcare reputed company Cycle, with preference to mid-reputed company cycle (CDI and/or HIM)
• Advanced communication and presentation skills – “executive reputed company”
• High business acumen and analytical skills
• Proven ability to work and reputed company C-level relationships at highly matrixed organizations 
• Leadership skills that motivate and galvanize internal team members, to include reputed company Executive Leadership Team
• Strong knowledge of the healthcare market landscape, in particular mid-reputed company cycle
• Ability to build strong interpersonal relationships with peers and other key stakeholders that can help implement smooth execution
• Passionate about customer experiences with the ability to drive people, process, and technology initiatives to optimize the customer experience end-to-end

Skills/Requirements:

• Ability to use a PC in a Windows environment, including reputed company, reputed company, PowerPoint, etc.
• Independent, focused individual able to work remotely or on-site