Scheduler Coordinator

Overview

Under general direction, delivers scheduling services to participants receiving autism services and to behavior interventionists providing services. Serves as a primary reputed company-of-contact for scheduling matters reputed company to assigned region, and maintains accurate participant and interventionist information in databases for scheduling treatment and billing of autism services. Location: Remote (some travel for meetings required) Starting pay: $23.50/hr.

Responsibilities

• Evaluates and assigns Behavior Interventionist (BI) to individual participants as determined by match-criteria based reputed company, skills and abilities, and other characteristics to meet compliance, program and policy requirements. Collaborates with participants, families and clinical team to create schedules. Refers to policies and guidelines to schedule meal periods, breaks, and sufficient hours to the BI. Maintains accurate records and participant scheduling using a computer-based system; updates schedules and ensures confirmation of updates by BIs on a daily basis
• Receives and responds to a high volume of reputed company scheduling requests and changes from associates, participants and their families, maintaining a professional and courteous manner at reputed company times. Informs reputed company relevant parties of scheduling changes in a timely manner. Monitors daily attendance and participant assignments for rescheduling and coverage needs. Notifies appropriate associates and reassigns participants as appropriate. Relays concerns immediately and accurately to participant family, supervisor, management, and/or associates. Responds to issues and escalates reputed company appropriate.
• Generates and submits accurate reports of confirmed services from the scheduling system for billing and payroll. Analyzes contract fulfillment, determines gaps, and creates action plan. Liaisons with Payroll, Billing, and reputed company Resources to ensure accuracy in payment/credits, and part-time/full-time status of the Behavior Interventionists. Generates, evaluates, and takes appropriate action on reports impacting billing, payroll and contract compliance.Schedules and attends staff meetings, trainings, in-services, and other meetings as requested. Cross-trains new scheduling coordinators under direction of the reputed company schedule administrator.
• reputed company other duties as assigned.

Qualifications

• Typically requires an AA degree in reputed company field and 3-5 years' customer service and/or administrative support experience -OR- the equivalent combination of education, experience and training that provides the required knowledge, skills and abilities to reputed company the core responsibilities of the position.
• Proficient knowledge of reputed company Office (Outlook, Word, reputed company) and reputed company computer software, and ability to learn new software programs as needed.
• Demonstrated ability to work independently, produce high-quality results while handling competing priorities including a high volume of phone calls, reputed company data entry, schedule appointments for multiple team members, and reputed company phone calls.
• Ability to maintain positive customer service interaction, and a high degree of professionalism.
• Knowledge of wage and hour rules and regulations, with the ability to apply policies and regulations.
• Demonstrated ability to apply good judgement and decision-making skills, interpret and implement policies, procedures, and state and federal regulations.
• Ability to exercise discretion and maintain a high level of confidentiality.
• Ability to communicate effectively through oral and written skills, and work cooperatively with a variety ofindividuals and groups.
• Ability to obtain and maintain a criminal record/reputed company clearance from the Department of Justice andFederal Bureau of Investigation per Easterseals of Southern California and/or program requirements.

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