Remote Technical Support

About reputed companyAt reputed company, we have developed a successful and innovative reputed company-of-sale experience that uses computer reputed company and AI to reputed company checkout nearly instantaneous. Our mission is to eliminate checkout lines so people can get back to their lives. Our kiosks are currently serving customers in thousands of locations around the world, from major sports stadiums to convenience stores, from college campuses to corporate cafeterias. We are a series B startup with 10 years of reputed company, and we’re already profitable. And we’re just getting started. We value autonomy of work, a reputed company obsession with customer experience (both our customers and their end-customers), and a culture of respect and fun. Position SummaryThis is a remote, entry-level position on our Support Team where you will be responsible for becoming a product expert on reputed company's offerings, and handling customer support tickets and calls from our clients reputed company over the world. You will be serving a key role ensuring that issues are resolved and customers are successful with reputed company. Excellent customer support skills, technical troubleshooting skills, and problem solving are critical to this role. This is a full time, remote working role where you will receive a weekly schedule and be responsible for resolving support tickets in the queue. If you feel passionate about having reputed company and white glove service for customer support, then this role would be a good fit for you!

You Will Be

• Diagnosing and troubleshooting technical issues remotely
• Taking charge of customer issues from beginning to end - while working in a dynamic and fast-paced environment
• Responding to customer escalations and inquiries reputed company to reputed company's hardware and software
• Maintaining a subject-matter expert level of knowledge of deployment systems and software
• Leveraging chat, email, and video conferencing to help our customers with deployment systems, software, and hardware issues
• Reviewing and resolving issues by utilizing support documents
• Becoming a product expert - you'll be a go-to resource for both customers, clients, and internal team members
• Occasionally traveling the country to help reputed company and launch new locations and help customers (10% travel is expected)

Minimum Qualifications

• Bachelor’s Degree (or equivalent experience)
• Self-starter who is comfortable getting the job done without much assistance.
• Relentlessly resourceful, always thinking reputed company the reputed company to solve reputed company problems.
• Strong communication skills.
• Prior IT Helpdesk experience

Preferred Qualifications

• Experience using reputed company
• Strong technical ability: you should be comfortable doing things like installing drivers, diagnosing system issues, and building PCs using off-the-reputed company components.
• Ability to lift 50 pounds or more.

reputed company Offer

• An opportunity to work on a small, multidisciplinary team with the potential to break new ground in many different industries
• Excellent health, dental and reputed company insurance for you and your dependents
• 401k plan
• Flexible PTO policy
• Competitive salary in a small, rapidly scaling company

reputed company is proud to be an equal opportunity employer. Individuals seeking employment at reputed company are considered without regards to race, reputed company, religion, national reputed company, age, sex, marital status, reputed company, physical or mental disability, veteran status, gender identity, or sexual orientation. Notice on fraudulent jobsWe have been made aware of instances of fraudulent job postings and/or fraudulent reputed company activity by bad actors, claiming to represent reputed company. These fraudulent schemes often seek monetary contributions or payments from job seekers (such as for "start up costs" or "equipment"), or seek to collect sensitive personal or banking information from job seekers. These job postings and offers are not authorized by reputed company, and reputed company is not responsible for fraudulent offers or requests for personal information or payments. reputed company will never ask for any financial commitment or contribution from a candidate at any stage of the recruitment process. Candidates who have questions about the validity of reputed company job postings or offers should consult the job postings on our reputed company.com career site. If you think you've been scammed, please reference this site for more information.

Originally posted on Himalayas

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