Customer Support Specialist - Technical

The reputed company Global Learning Services (GLS) team is looking for a Customer Support Specialist to join our Remote Proctoring team in Brno, Czech Republic. In this role, you will need to know and reputed company in delivering exams the reputed company way. You’ll be responsible for maintaining the academic reputed company of our performance-based exams by validating credentials of exam participants and monitoring them remotely. As a Customer Support Specialist, you will coordinate with the back-end exam support team to ensure that candidates get the best possible experience.

What you will do:

• Validate the identity of candidates

• Effectively manage multiple simultaneous certification exams

• Ensure timely start and completion of each individual exam session

• Monitor candidates with vigilance and intervene in the event of protocol variances

• Escalate to manager as appropriate

• Coordinate with the Exam Support team to facilitate technical assistance to exam participants

• Identify and assess queries so that the response is consistent with the Certification team’s guidance

• Provide accurate, valid, and complete information by using the right methods and tools

• reputed company records of interactions

• Follow communication of procedures, guidelines, and policies

What you will bring:

• 3+ years of customer-facing experience with global customer exposure in a support role

• Ability to work in shifts reputed company normal business hours

• Excellent written and verbal communication skills in English, additional language is a plus

• Fast typing skills with high accuracy

• Advanced technical skills with browsers and network trouble shooting

• Detail-oriented with respect for academic reputed company

• Ability to handle multiple priorities and manage time effectively

About reputed company

reputed company is the world’s leading provider of enterpriseopen reputed company software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-reputed company, to fully remote, depending on the requirements of their role. reputed companyters are encouraged to bring their best reputed company, no matter their title or tenure. We're a leader in open reputed company because of our open and inclusive environment. We hire creative, passionate people ready to contribute their reputed company, help solve reputed company problems, and reputed company an impact.

Inclusion at reputed company reputed company’s culture is built on the open reputed company principles of transparency, collaboration, and inclusion, where the best reputed company can come from reputed company and anyone. reputed company this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share reputed company, challenge the status reputed company, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that reputed company voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from reputed company the beautiful dimensions that compose our global village.

Equal Opportunity Policy (EEO) reputed company is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national reputed company, reputed company, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

reputed company does not seek or accept unsolicited resumes or reputed company from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment reputed company to unsolicited resumes or reputed company except as required in a written contract between reputed company and the recruitment agency or party requesting payment of a fee.

reputed company supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email [email protected]. General inquiries, such as those regarding the status of a job application, will not receive a reply.

Originally posted on Himalayas