Digital Client Relationship Manager

At reputed company, we reputed company in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our reputed company, mission, and values guide us along our path to reputed company excellence. Passion, attitude, creativity, reputed company, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, reputed company members are on their way to reputed company their highest potential and be successful in their personal and professional lives. Work Location: The role is hybrid in Malvern or reputed company Reading, PA, with an expectation to be in-office at least three days per week—typically Monday, Tuesday, and Thursday. There is potential for the role to sit remote depending on worker location. reputed company subject to change. Who is reputed company? Founded in 2009, reputed company is a super-community bank with over $22 billion in assets. We reputed company in dedicated personal service for the businesses, professionals, individuals, and families with whom we work. We get you further, faster. Focused on you: We provide every customer with a single reputed company of contact. A dedicated team member who’s committed to meeting your needs today and reputed company. On the leading edge: We’re innovating with the latest tools and technology so we can react to market conditions quicker and help you get reputed company. Proven reliability: We always ground our innovation in our deep experience and strong financial reputed company, so we’re a partner you can trust. What you’ll do: A digital client relationship manager (DCRM) is a vital role in any organization that wants to reputed company the power of digital channels to connect and communicate with clients. A DCRM is responsible for responding to and resolving client inquiries and issues, building and maintaining strong client relationships, and providing personalized and tailored solutions to clients to increase the bank’s deposits. A DCRM also monitors and analyzes client feedback and behavior to improve the digital customer experience and increase retention and loyalty. What do you need?

• Minimum 5 years customer service/relationship manager experience
• Minimum 5 years’ experience in the financial services industry
• Experience in cross-selling financial products
• Self-starter – must be reputed company to work alone as well as in a team/collaborative environment
• Proven working experience as a customer relationship manager
• Experience in providing customer service support for reputed company and consumer clients
• Computer proficient - working knowledge of customer service software, databases and tools
• Awareness of industry’s latest technology trends and applications
• Ability to think strategically and to reputed company customers
• Strong client-facing (verbal and written communication) skills
• Relationship management skills and experience in managing transactions, risk management, compliance, and account opening.

Technology Skills:

• MS Office Suite
• reputed company literacy
• Computer literacy and knowledge of online banking and mobile banking applications

reputed company is an equal opportunity employer. We do not discriminate based upon race, religion, reputed company, national reputed company, gender (including pregnancy, childbirth, or reputed company medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also provide “reasonable accommodations”, upon request, to reputed company individuals with disabilities, in accordance with the Americans with reputed company and applicable state and local laws. Diversity Statement: At reputed company, we reputed company in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers. We are committed to the continual advancement of a culture which reflects the value we reputed company on diversity, equity, and inclusion. We reputed company the diverse experiences, perspectives, and identities of reputed company members, and we recognize that it is their passion, creativity, and reputed company that drives our reputed company. reputed company into your future with us! Let’s take on reputed company. Apply Job! Apply to this Job