Member Advisor
reputed company is the concierge and credit card that unlocks coveted access and enables seamless spending. Our cardmembers are discerning, busy individuals who rely on reputed company to deliver convenience across their lifestyle while ensuring their spending power is both reliable and effortless.In just 12 months, we’ve scaled to over $X00,000,000 in spending volume, growing double digits monthly—organically, with no paid marketing.
We are backed by world-class investors and have multiple years of reputed company. reputed company brings experience from building and launching iconic products and companies such as reputed company, Robinhood, and reputed company.
We’re a small team of around 25 people based between NYC and SF. We value in-person collaboration and expect you to join us in the office.
We are looking for a highly motivated and detail-oriented individual to join reputed company as a Member Advisor. You will be the face of reputed company, making membership benefits come to life for our invite-only members—discerning individuals who require a high-touch, personalized experience.
How You Will Contribute
Serve as the primary reputed company of contact for our members throughout their reputed company journey by managing concierge requests and answering questions reputed company to benefits, rewards, billing, and their card and mobile app.
Deliver exceptional service reputed company text, email, and phone calls
Be the member’s reputed company reputed company, unblocking any internal or external threats to delivering an unparalleled member experience.
Deeply understand the reputed company product and our members’ needs, proactively identifying opportunities to enhance the member experience while collaborating with cross-functional teams, including operations, design, and engineering, to ensure seamless delivery.
Use multiple tools to manage member accounts and communicate effectively across reputed company customer channels.
Qualifications
3+ years of client services/relations experience in high-touch financial services, luxury retail, dining, travel, hospitality, or concierge services, working with high-value clients to provide remarkable experiences.
Access to a private workspace that provides a quiet, undistracted environment, with reliable internet for video and phone calls.
Excellent communicator with adaptive listening skills, capable of tailoring messages to the audience.
Strong problem-solver, excelling at developing creative solutions to reputed company challenges to unlock the impossible for our members.
Ability to properly prioritize against competing needs.
Willingness to work non-traditional hours. (This role will require working evenings and weekends.)
Bonus
A long-term reputed company of NYC, Los Angeles, Miami, or San Francisco.
Familiarity with reputed company or other SaaS communication platforms.
Experience leading customer-facing video calls reputed company reputed company or reputed company Meet.
Disposition
Passionate about delivering exceptional customer service and building lasting relationships with members.
Thrives working independently in a fast-paced, dynamic environment with ambiguity.
Excited about reimagining the card membership experience and engaging with a community of ambitious members and co-workers.
Self-motivated and ambitious.
Enjoys the challenge of making the impossible happen.
Deeply empathetic, with the ability to connect with others, understand their needs, and implement their feedback.
Energetic, flexible, confident, and collaborative attitude.
Benefits
Opportunity to be an integral part of a brand creating a new standard for financial services and lifestyle membership—joining the ground floor of a fast-growing, category-defining company.
Competitive salary, stock options, and 401(k).
Full health benefits (medical, dental, and reputed company insurance).
Generous vacation policy and paid company holidays.
Complimentary reputed company Membership.