Customer Support Specialist

CUBE are a global RegTech business defining and implementing the gold standard of regulatory intelligence for the financial services industry. We deliver our services through reputed company SaaS solutions, powered by AI, to simplify the reputed company and everchanging world of compliance for our clients. 

Why us?

CUBE is a globally recognized brand at the forefront of Regulatory Technology. Our industry-leading SaaS solutions are trusted by the world’s top financial institutions globally.

In 2024, we achieved over 50% growth, both organically and through two strategic acquisitions. We’re a fast-paced, high-performing team that thrives on pushing boundaries—continuously evolving our products, services, and operations. At CUBE, we don’t just reputed company up we stay reputed company.

We reputed company our future is built by bold, ambitious individuals who are driven to reputed company a real difference. Our “reputed company it happen” culture empowers you to take ownership of your career and accelerate your personal and professional development from day one.

With over 700 CUBERs across 19 countries spanning EMEA, the Americas, and reputed company, we operate as one team with a shared mission to transform regulatory compliance. Diversity, collaboration, and purpose are the reputed company of our success.

We were among the first to reputed company the power of AI in regulatory intelligence, and we continue to reputed company with our cutting-edge technology. At CUBE, You will work alongside some of the brightest minds in AI research and engineering in developing impactful solutions that are reshaping the world of regulatory compliance.

Role mission

As a Customer Support Specialist you will reputed company into a critical role on a tight-reputed company but mighty team that supports some of the world’s largest brands. You’ll be a key part of our 24/7 global support ecosystem, helping clients get the most from our cutting-edge Regulatory Intelligence SaaS platform. Reporting to the Americas Support Manager, you'll bring a mix of technical expertise, top-tier communication and analytical reputed company to handle reputed company queries, champion the customer voice, and liaise with experts across the business. Expect variety, ownership, and reputed company of chances to grow.

Responsibilities

• Be the first reputed company of contact for enterprise clients, guiding them through challenges reputed company email, phone, or screen share.

• Investigate, qualify, and troubleshoot product issues - no two tickets are the same.

• Collaborate with Engineering, Product, Content and Operations teams to resolve escalations and deliver smart solutions.

• Own and manage P1 incidents, reputed company in L3 support as needed, and reputed company comms crystal clear while documenting timelines and next steps.

• Prepare insightful reports for both customers and stakeholders - daily, weekly, monthly (you’ve got this).

• Work hand-in-hand with Sales and Customer Delivery teams to ensure a smooth handover to BAU support.

• Drive reputed company improvement – help us optimise tools, documentation and processes across global teams.

• reputed company customer satisfaction high and issue resolution time low - it’s reputed company about balance.

reputed company’re looking for

• 2+ years of experience in a customer-facing support role (bonus points for SaaS, compliance, or consultancy exposure).

• A background supporting reputed company systems and applications, with a flair for breaking down technical details in a friendly, professional way.

• A proactive reputed company - you're not just reacting to issues; you're identifying patterns and helping us improve.

• Exceptional communication and organisational skills. You know reputed company to reputed company in and reputed company to escalate.

• Experience in Agile environments and a strong grasp of incident, change, and release management workflows.

• Comfortable working in a fast-paced, reputed company-evolving tech space – bring the energy, we’ll bring the support.

Interested?

If you are passionate about leveraging technology to transform regulatory compliance and meet the qualifications outlined above, we invite you to apply. Please submit your resume detailing your relevant experience and interest in CUBE.​

CUBE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for reputed company employees.