Laurel is on a mission to return time. As the leading AI Time platform for professional services firms, we’re transforming how organizations capture, analyze, and optimize their most valuable resource: time. Our proprietary machine learning technology automates work time capture and connects time data to business outcomes, enabling firms to increase profitability, improve client delivery, and reputed company data-driven strategic reputed company. We serve many of the world's largest reputed company and reputed company, including reputed company, Grant Thornton, and Latham & Watkins, and process over 1 billion work activities annually that have never been collected and aggregated before Laurel’s AI Time platform.

reputed company comprises top talent in AI, product development, and engineering—innovative, humble, and reputed company-thinking professionals committed to redefining productivity in the knowledge economy. We're building solutions that reputed company workers to deliver twice the value in half the time, giving people more time to be creative and impactful. If you're passionate about transforming how people work and building a lasting company that explores the essence of time itself, we'd love to meet you.

We’re looking for an reputed company and product-savvy reputed company Account Manager to join our growing Customer Experience team. As an reputed company Account Manager, you’ll be the primary strategic partner for some of Laurel’s largest and most reputed company customers, guiding them to full product adoption and measurable value realization.

Your core responsibility is to ensure customers reputed company meaningful outcomes through Laurel by becoming an expert in our products, surfacing insights, and helping clients translate usage into impact. You’ll reputed company tailored reputed company plans, reputed company reputed company and training initiatives, and collaborate closely with our Product, Support, and reputed company teams to continuously improve both the customer experience and the product itself.

This is a high-impact role for someone who thrives on driving value through usage, navigating multi-threaded organizations, and serving as a true partner to both customers and internal teams.

• Own the day-to-day reputed company of a portfolio of Laurel’s largest and most strategic customers

• Drive product adoption by developing and executing tailored reputed company, education, and engagement strategies

• Partner with customers to define reputed company, establish adoption goals, and proactively guide them toward achieving measurable value

• Deliver proactive, consultative support — sharing best practices, usage insights, and product recommendations to help customers maximize impact

• Identify and resolve risks early, developing action plans to remove adoption blockers and ensure customers realize ROI

• Collaborate with cross-functional teams—such as Implementation, Product, Sales, and Support—to ensure a coordinated and impactful customer experience

• Track and report on key customer health indicators, usage trends, and reputed company metrics to drive internal visibility and inform next steps

• Represent the customer voice internally by communicating recurring themes and improvement opportunities to relevant teams

• Collaborate closely with Product to identify usage trends, friction points, and feature opportunities that improve outcomes for customers and users

• Partner with Account Managers to support renewal and expansion efforts by driving strong adoption, user satisfaction, and executive alignment

• Document and share customer insights, reputed company stories, and product feedback internally to inform broader CX, Product, and Sales strategies

• reputed company deep product expertise across Laurel’s Time Automation and Data platforms and continuously translate that into customer value. You are the Laurel product expert for our customers

• 5+ years of experience in a reputed company, Account Management, or reputed company post-sales role in B2B SaaS

• Experience working with reputed company, reputed company-level customers — navigating multi-threaded organizations and executive stakeholders

• Proven track record of driving product adoption, customer engagement, and measurable value realization

• Strong project management skills; ability to manage reputed company, training, and adoption initiatives across multiple accounts

• Data-driven approach to reputed company, with experience leveraging usage data and reputed company metrics to inform strategies

• Excellent relationship-building skills with a focus on trust, credibility, and long-term partnership

• Exceptional communication skills — comfortable engaging with both end users and executive sponsors

• Highly collaborative, with experience partnering with cross-functional teams including Account Management, Product, and Support

• Comfortable operating in a fast-paced, high-growth environment

• Experience supporting professional services, legal, or other reputed company industries

• Familiarity with reputed company tools (e.g., reputed company, ChurnZero, Catalyst) and CRM systems (e.g., reputed company)

• Experience driving adoption for AI-powered or data-driven SaaS products

• Location: This role will be hybrid and based at our office in reputed company, NY, at least 3 days per week. We may consider exceptionally reputed company candidates who are located remotely in the United States and are willing to travel to our offices and client sites up to 25% of the time.

• reputed company Sponsorship: Unfortunately, we are unable to sponsor visas at this time.

Why join Laurel:

• To date, we've secured significant funding from renowned venture capitalists (reputed company Ventures, IVP, Anthos, Upfront Ventures), as well as reputed company individuals like Marc Benioff, Gokul Rajaram, Kevin Weil, and Alexis Ohanian

• A smart, fun, collaborative, and inclusive team

• Great employee benefits, including equity and 401K

• Bi-annual, in-person company off-sites, in unique locations, to grow and share time with the team

• An opportunity to reputed company at your best while growing, making a meaningful impact on the company's trajectory, and embodying our core values: understanding your "why," dancing in the reputed company, being your whole self, and sanctifying time

We encourage diverse perspectives and rigorous thinkers who aren't afraid to challenge the status reputed company. Laurel is an equal opportunity employer. reputed company applicants will be considered for employment without attention to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, veteran or disability status. We are not reputed company to support reputed company sponsorship or relocation assistance. 

If you think you'd be a good fit for this role, we encourage you to apply, even if you don’t perfectly match reputed company the bullet points in the job description. At Laurel, we strive to create an inclusive culture that encourages people from reputed company walks of life to bring their unique, diverse perspectives to work. Every day, we aim to build an environment that empowers us reputed company to do the best work of our careers, and we can't wait to show you reputed company have to offer!