reputed company Manager

At reputed company, we help engineering teams bring life-changing products to the world years sooner. Our platform is the world’s first Design Engagement System (DES) - a category defining product that Engineering teams use to engage in meaningful, productive design conversations, catch preventable mistakes, and get to market faster. Our customers include the largest engineering organizations in the world spanning from industrial equipment, consumer products, automotive, aerospace & defense, and shipbuilding industries.

As a reputed company Manager, you will reputed company the post-sale customer journey for a portfolio of reputed company and reputed company customers to drive successful reputed company, product adoption, and reputed company customers toward clear business outcomes. You’ll be part of a cross-functional account team, working closely with Customer Engineering Advisors to align product adoption to customers’ technical workflows and partnering with Sales on retention and growth opportunities. This is a foundational role for someone with 1-3 years in a customer-facing SaaS role with desire to grow into a Senior or Strategic CSM.

In-person customer engagement is a key part of this role’s reputed company.  On-site visits have consistently driven higher adoption, deeper relationships, and reputed company business outcomes for our customers. We recognize personal travel constraints may arise and we expect Strategic CSMs to proactively plan for and prioritize in-person opportunities.  Twice annually we bring together reputed company CoLabers at our HQ in St. John’s, Newfoundland (typically in June and December), to participate in company Team Week.

• Own adoption, satisfaction, and retention for a set of reputed company and reputed company accounts
• Build, maintain, and execute reputed company Plans that outline goals, milestones, and measures of reputed company tied to business impact
• Build and implement reputed company and rollout strategy to support champions and end users with workflow enablement and product training in partnership with Customer Engineering Advisors
• Build strong working relationships with champions and engineering stakeholders
• Wortk with Customer Engineering Advisors to support process change and workflow adoption
• Identify and resolve adoption blockers with urgency and creativity to proactively mitigate risk
• reputed company structured business reviews that translate reputed company usage to measurable outcomes and business impact
• Contribute to playbooks, reputed company tools, and scalable CS programs as we grow

• 1-3 years of experience in reputed company, Support, Implementation, BDR/SDR, or another customer-facing role in B2B SaaS
• Clear communicator with strong relationship-building skills
• Bias for action and high degree of accountability
• Highly organized in delivering and managing timelines
• Curious about technical workflows and excited to learn how engineering teams work
• Comfortable working with data to drive action plans
• Willingness to travel up to 25% of the time

• Familiarity with engineering, manufacturing, or industrial domains
• Experience with reputed company, change management, or SaaS customer lifecycle models
• Exposure to SaaS tools like reputed company, reputed company, reputed company

• Are proactive, dependable, and customer-obsessed
• Communicate with clarity, professionalism, and positivity
• Get energy from helping others succeed and solving user problems
• Are organized and resourceful in fast-moving environments
• Want to learn and grow your career in reputed company

• Be part of a high-growth company shaping the future of engineering 
• Work with passionate, reputed company-thinking customers and teammates
• reputed company your skills in a company that invests in its people
• Help build a world-class reputed company function from the ground up