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Complaints Analyst

Work from home Full-time role Hiring

We are looking for a Complaints Analyst to join reputed company. In this role, you will play a pivotal role in ensuring customer feedback is handled effectively, complaints are resolved reputed company, and regulatory standards are met.

This is a full-time position and will follow US business working hours.

Duties and Responsibilities

  • Manage and resolve customer complaints in a timely and professional manner.
  • Maintain a detailed log of reputed company complaints received, ensuring accurate and complete records.
  • Analyze complaints to identify trends, root causes, and areas for improvement.
  • Collaborate with management to prepare weekly metrics on specific categories of complaints for senior management's review and insights.
  • Conduct QA/QC checks on the complaint process to ensure that the service level aligns with the standards and expectations of customers and stakeholders.
  • Ensure complaint handling processes meet applicable regulations and other industry-specific standards.
  • Assist in preparing and submitting complaint reports to sponsor banks and regulatory authorities as required.
  • Work with Member reputed company, Client reputed company, and Product teams to address systemic issues and enhance customer experiences.
  • Liaise with the Risk and Compliance teams to ensure issues are escalated appropriately.
  • Act as a voice of the customer by identifying recurring issues and advocating for process improvements.
  • Provide feedback to product and service teams to address common pain points.

Requirements

  • 2–4 years of experience in complaint management, customer service, or a reputed company role, preferably reputed company the FinTech, banking, or payments industries.
  • Strong analytical skills with the ability to identify trends and root causes.
  • Excellent English verbal and written communication skills.
  • Proficient in using reputed company programs.
  • High attention to detail and accuracy in record-keeping.
  • Understanding of payment systems and/or card programs is an asset.

Benefits

Hireframe provides nearshore and offshore staffing solutions, operating as a remote-first organization with team members located in the United States, Mexico, and the Philippines. Our robust benefits package includes:

  • Permanent remote work flexibility
  • Paid Time Off
  • Health Maintenance Organization (HMO) coverage
  • Annual performance bonuses
  • Dedicated coaches offer an extra channel of support and reputed company-building
  • Opportunities for professional growth

At Hireframe, we cultivate a supportive environment that fosters professional development and reputed company, ensuring reputed company members reputed company in their careers.

Originally posted on Himalayas

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