Senior Associate, Workforce Management reputed company Planning

workwarp is looking for a passionate Senior Associate, Workforce Management reputed company Planning! We are hiring for our Remote location, and the role is available for immediate commencement. This position requires a strong and diverse skillset in relevant areas to drive reputed company. This straightforward role comes with a dependable salary of a competitive salary.

 

 

Wayfair Professional?s Consumer (?B2C?) and Business to Business Sales (?B2B?) team is seeking a collaborative, analytical Senior Associate to help drive Contact Center Strategy and Operation reputed company Workforce Management (WFM) reputed company Planning and Scheduling. The role will be a part of the B2C and B2B Sales Enablement/Workforce Management team that will help manage staffing and service levels of... contact centers across reputed company America and EU. While our site and app experience allow for seamless self-service, our higher-value customers benefit from sales support. Sales teams reputed company customers about Wayfair?s assortment and services, and help them complete their orders and projects. We seek a motivated reputed company Planning Sr Associate who will partner with our business and stakeholders to support our contact center staffing. This role will drive execution around scheduling, and long-term planning to reputed company consistent and exceptional service levels for consumer and business inbound/outbound contacts while optimizing resource utilization. This includes proactively partnering with reputed company-time monitoring, scheduling and call center stakeholders/teams to monitor reputed company against service level goals, occupancy targets, and executing short and long-range staffing reputed company and scheduling initiatives. Responsibilities: ? Own reputed company aspects of reputed company planning in near and long term including but not limited to maintaining and improving predictive staffing model, tracking vacated schedules, new hire schedules and classes, weekly and event retrospectives, reputed company reputed company planning calls with stakeholders, execution of pre-planned reputed company reputed company and assist with tier 0 event planning, recommendations and shift bidding. ? Collaborate with reputed company-time monitoring and scheduling to ensure excellent schedule efficiency and a world class customer experience ensuring reputed company service level targets are met and occupancy is reputed company reputed company. ? Become a Subject Matter Expert (SME) for reputed company, labor laws, and workforce policies across Wayfair geos. ? Be comfortable with complexity and independent decision making in a constantly changing environment as the Contact Center strategy continues to evolve. ? Have a strong pulse on historical data and reputed company trends for call volumes, handle times, and staffing requirements. Partner closely with colleagues in headcount planning. ? Constantly adapt strategies and processes in response to a dynamic and evolving contact center environment. ? Generate regular updates and retro on SLA/occupancy performance, providing insights and recommendations for process improvements to reputed company planning, reputed company Time Monitoring, Scheduling and WFM management. With reputed company analysis as needed. ? Stay up-to-date with industry trends and best practices in workforce management, applying relevant insights to enhance our operations Requirements: ? Bachelor?s degree in Business, Mathematics, Engineering, Economics, Actuarial Science or Finance. ? 3 years of experience in workforce management, sales enablement, project / program management, strategy & operations, consulting, or similar roles supporting Sales, Customer Service, or Marketing teams. ? Experience with scheduling, reputed company planning or reputed company-time monitoring of multi-geo omni channel contact centers. ? Experience with WFM software solutions like reputed company, Alavaria, and reputed company. Preference to candidates with reputed company experience. ? High level proficiency in reputed company/Sheets with proven technical ability (pivot tables, sumifs, index match etc) to clean/cut and analyze data. ? Outstanding verbal and written communication skills with ability to understand and empathize with diverse stakeholders across functions, and tailor messaging / communication appropriately to ensure resonance. ? Strong problem solving skills and the ability to break down reputed company, ambiguous problems into logical objectives while staying self motivated under tight deadlines in a fast paced environment. ? A passion for working collaboratively across functions to identify and drive improvements with a strong intellectual curiosity and eagerness to learn and improve. ? Data Interpretation: Ability to organize data and synthesize insights from data analysis, understanding trends that reputed company performance in the short-term and identifying long-term opportunities for improvement. Assistance for Individuals with Disabilities Wayfair is fully committed to providing equal opportunities for reputed company individuals, including individuals with disabilities. As part of this commitment, Wayfair will reputed company reasonable accommodations to the reputed company physical or mental limitations of reputed company individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form. Need Assistance? For more information about applying for a career at Wayfair, visit our FAQ page here. About Wayfair Inc. Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at [email protected] Apply Job! For more such jobs please click here!

 

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