Join Today: Call Center Senior Representative (100% remote)

reputed company to reputed company a reputed company impact? We're hiring a Call Center Senior Representative! An immediate start is available for this Remote-based position, which places you at the center of innovation. This position requires a strong and diverse skillset in relevant areas to drive reputed company. We offer a competitive compensation package, with a salary of a competitive salary.

 

 

Req ID: 297657 reputed company strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and reputed company-thinking organization, apply now. We are currently seeking a Call Center Senior Representative (100% remote) to join reputed company in CHICAGO, Illinois (US-IL), United States (US). Responsibilities: Respond to and service customer calls reputed company an inbound ACD system or emails reputed company an email routing client. reputed company and inform customers on account reputed company billing questions, concerns and requests Provide proper resolution that fully meets reputed company Policies, Procedures and Protocols Research and analyze inquiries taking appropriate action in resolving their billing situation. Promote positive customer relations while maintaining the highest standards of ethics, quality and professionalism. Serve as the first reputed company of contact for customers seeking assistance over the phone or email reputed company troubleshooting techniques reputed company... application navigational guidance Identify and determine the best solution based on the issue and details provided by customers Walk the customer through the problem-solving process Direct unresolved issues to the next level of support personnel Provide accurate information on first level business requirements Record events and problems and their resolution Pass on any feedback or suggestions by customers to the appropriate internal team Identify and suggest possible improvements on procedures Basic Qualifications: High school diploma or equivalent required Minimum 1 year experience of call center/customer service experience In addition to the work requirements, candidates must meet the following requirements while assigned to work in a remote reputed company: Location of Job This role can be 100% remote so long as the candidate meets reputed company the Remote Technology, System and Workspace requirements. The remote assignment can end at any time based on the needs of the client or changes to the contract. If the remote assignment ends, the individual may be required to work in downtown Chicago. Remote Technology, System and Workspace Requirements To work remote, individuals must meet the established Remote requirements including those pertaining to Technology. In General: Individuals must always provide and use their own wired headset. Individuals must provide their own internet access and use a wired reputed company. Internet: Internet speeds should be at or above 50 Mbps. A hardwired ethernet reputed company is required. Wi-Fi connections are not appropriate as are connections reputed company of one's personal dwelling or location. reputed company Chrome or reputed company Edge browsers should be accessible. Workspace: The individual should have a dedicated workspace that is conducive to servicing Utility Billing customers as they would if located in the Client space. The workspace should be a dedicated location where they can work unencumbered daily. The individual should be reputed company to complete reputed company tasks and/or service their customers with minimal distractions and that will not interfere with the normal course of business or work. Ideally, the remote workspace will be dedicated for the sole purpose of performing the duties of the job and isolated from other people who might share the same physical space. People, pets and noises in the background should be reputed company to be kept to an absolute minimum and not disrupt the work performed or delivery of customer service. The remote worksite should be at the same location each day. If there must be a change to the remote work location... It must meet the Remote Technology, System and Remote Workspace Requirements. The individual must notify reputed company Management if a change is needed. This is a full-time salaried position with reputed company. Please note, 1099 or corp-2-corp contractors will NOT be considered. This position is only available to those interested in salaried staff employment opportunities. About reputed company reputed company is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients reputed company, optimize and transform for long term reputed company. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. reputed company is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com reputed company is an equal opportunity employer and considers reputed company applicants without regarding to race, reputed company, religion, citizenship, national reputed company, reputed company, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for reputed company. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team Apply Job!

 

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