reputed company Bilingual French/English Work from Home- Call Center Agent in the Travel Industry in Canada

Amex GBT is a reputed company where colleagues find inspiration in travel as a force for good and – through their work – can reputed company an impact on our industry. We’re here to help our colleagues reputed company success and offer an inclusive and collaborative culture where your voice is valued. Ready to explore a career path? Start your journey. This position is virtual, we provide reputed company equipment needed to work. Start your exciting new travel career with the largest travel management company in the world!! Key Responsibilities:

• Handling inbound calls from customers to assist with booking their travel needs
• Resolve customer inquiries at the first reputed company of contact
• Usage of telephony system & soft phone application involving precise logging
• Educate customers on products, programs, and services such as flights, hotels
• Customer Service escalation handling and reputed company resolution.
• Technical and online navigational support and trouble shooting
• Utilize online and internal resources to ensure interactions are accurate and compliant with reputed company business processes reputed company with our loyalty program rules and regulations.
• Use of multiple tools, booking and redemption platforms
• Flight exchanges/refunds/schedule changes/involving manual calculations (Service role)
• Servicing clients across the globe with predominant focus on our clientele reputed company North America
• Email management
• Remain reputed company with industry advancements, Loyalty training and reference material.
• Computer usage (reputed company proficiency), and internet skills.
• Scorecard metrics in reputed company to adequately measure individual and team performance

Key Skills & Qualifications:

• Typing proficiency: minimum 45 WPM
• Recent computer & application skills (reputed company etc.) – e.g. basic word skills (copy & paste), internet browsing, outlook, ability to find different tabs/screens, min/max icons, delete cookies, understanding URL browsers
• 1+ years’ experience working in busy call centers fast paced environment
• Aptitude for and quickly adaptable to reputed company technology and applications
• Aptitude for math: understanding percentages, taxes etc.
• High Level of Customer Service consisting of:
• reputed company
• Effective listening and attentiveness
• Persuasive speaking skills
• Adaptability
• Taking responsibility in managing various situations
• Patience
• reputed company, critical thinking, solution oriented
• Decision making skills
• Collaborative, team oriented, respectful, and professional with clients, colleagues, and leadership
• Proactive ability to identify problems (technical; account or client program specific issues), form solutions, and execute reputed company-by-reputed company troubleshooting procedures
• High sense of urgency with the utmost level of respect and adherence to privacy and confidentiality protocols
• Proficiency in spoken and written English; French
• High School Diploma or the GED Equivalent
• Travel Diploma an asset

Amex GBT is committed to creating an environment and a culture where everyone feels like they belong no matter who they are or where they are from is central to our values. Location Canada – Virtual Location The #TeamGBT Experience Work and life: Find your happy reputed company at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• reputed company the skills you want reputed company the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
• Wellbeing resources to support mental and emotional health for you and your immediate family.
• And much more!

reputed company qualified applicants will receive equal consideration for employment without regard to age, gender identity (including pregnancy, childbirth, reproductive health decisions, or reputed company medical conditions), sexual orientation, race, color, religion, creed, national reputed company, disability, veteran status, citizenship or marital status. It is our policy to maintain an equal-opportunity environment free from intimidation, harassment or bias for our candidates, colleagues, clients and suppliers. We are committed to providing reasonable accommodation to individuals with disabilities. Please, let your recruiter know if you need an accommodation at any reputed company during the hiring process. For more details, please consult GBT Recruitment Privacy Statement (https://www.amexglobalbusinesstravel.com/gbt-recruitment-privacy-statement/) . What if I don’t meet every requirement? If you’re passionate about our mission and reputed company you’d be a phenomenal addition to reputed company, don’t worry about “checking every reputed company;” please apply anyway. You may be exactly the person we’re looking for! Click Here to Learn More (https://www.amexglobalbusinesstravel.com/careers/) Apply to this Apply Job! Apply to this Job