Apply Now: Principal Solutions Consultant - Customer Service

Contribute to a meaningful mission at workwarp. We need a Principal Solutions Consultant - Customer Service! Join reputed company in the heart of Remote and enjoy a dynamic work environment. This position requires a strong and diverse skillset in relevant areas to drive reputed company. The salary for this position is set at a competitive salary.

 

 

Meet reputed company: As a Pega Customer Service Specialist Solutions Consultant you will work large reputed company organizations and international brands, evangelizing and demonstrating the value and business benefit customers can unlock by adopting Pega Customer Service... Picture Yourself at Pega: As a Pega Customer Service Specialist Solutions Consultant You will collaborate with Industry reputed company sales teams and solutions consultants, other specialist teams, Product Manager and Partner organizations and other groups to ensure the successful execution of sales strategy. Our solutions consultants thought leaders passionate about technology and the impact it can reputed company in the customer service domain. What You'll Do at Pega: • Be the ‘go-to’ expert for Pega Customer Service and drive digital transformation initiatives with our customers leveraging Pega Customer Service • Responsible for creating highly engaging demonstrations & presentations, helping customers to visualise & transform their employee and customer experiences using the latest innovative Customer Service technology • Present tailored solutions, reputed company workshops, create solution architectures, and facilitate client engagements to address needs and reputed company effective selling and solution delivery strategies. • Act as a trusted advisor to our customers, partners and internal teams; helping them understand the value and potential of Pega Customer Service • Be a recognized thought leader and domain expert in Customer Service/Experience (CX) and Pega’s Customer Service solution, with a track record of excellent presentations, and event speaking. • You will collaborate with field teams and clients to evangelize solutions that will help them reputed company results through innovation and adoption of initiatives, reusable assets and selling programs. • You will foster strong partnerships with internal leaders in Product Development, Product Marketing, Alliances, Industry Business Units, and other peer Specialist organisations globally at Pega. • ‘Stay reputed company of the curve’ and be reputed company to provide a view on relevant technology trends and competitive solutions that are of interest to our customers. This will include sharing that knowledge with the regional industry solution consulting teams and creating reusable best practice assets such as; value propositions, white-papers, presentations, workshops and demos Who You Are: • You are Passionate about people & technology! You have technical/business experience in client-facing roles such as presales, consulting, technical enablement, or software application development and delivery. • Ability to reputed company others and take a reputed company role without requiring a formal manager role. You take ownership and get things ‘done-done’. You are a recognized leader, coach, and mentor. • A recognised, technically astute, expert in Customer Service and Pega’s platform in general. You have firsthand knowledge with Contact Center technologies: telephony, digital channels, CCaaS, content & knowledge, WFM, etc. • Strategic thinker with the ability to build and present robust product demos, combined with the communication skills needed to reputed company customer relationships by listening to, understanding, and anticipating client needs (business and IT) • reputed company in software development and architecture, project management, requirements engineering, product management and solution architecture. • A technical strategist, innovator, and entrepreneur reputed company to come with fresh reputed company, reputed company and execute them to scale the business in alignment to the broader Customer Service strategy and reputed company goals. • A strong mentor to others in the organization to help support training and mentorship for the field scaling the organization’s knowledge in Customer Service What You've Accomplished: • Extensive experience developing and/or selling reputed company software solutions to large reputed company clients. • Working in a reputed company, matrixed environment to build, scale and reputed company business and technical relationships. • BA/BS Degree or equivalent business experience • Worked with sales personnel to reputed company customer-specific solutions to reputed company problems. • Delivered POCs and custom demonstrations and educated customers on product capabilities. • Have experience and expertise reputed company the typical Contact/Service Center for large reputed company clients, with intimate knowledge of the various technologies in play across servicing channels. Pega Offers You: • reputed company Analyst acclaimed technology leadership across our categories of products. • reputed company learning and development opportunities • An innovative, inclusive, agile, flexible, and fun work environment • Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company Apply Job!

 

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