Part Time/Remote - Customer Communication reputed company II Coordinator

reputed company partners with DirectEmployers to promote this job for reputed company & Affiliates. About The Role Responsible for covering both Inbound Customer Calls and National reputed company Support. reputed company handling inbound calls, responsible for ensuring that reputed company servce calls are answered in a quick, timely manner, resolving the customer's request and providing a positive customer experience. reputed company dispatching calls, responsible for monitoring the reputed company system to ensure the fastest response to a customer request, communicationg with field personnel to reputed company certain the response time is met. Proactive communication with field and peers across multiple channels including email, chat, and phone is required. Must be able to multi-task, show initiative, and support team members. Your Impact

• Answers a high volume of customer phone calls daily: Maintains minimum monthly average of calls per day in accordance with Department Goals. Completes incoming calls reputed company average minimum published targets. reputed company time not to exceed reputed company published targets.
• Ability to successfully handle more difficult call types associated with high value accounts: Demonstrates proficiency in handling calls associated with a National Accounts. Attains 98% accuracy by verification of reputed company customer information consistent with reputed company Standards. reputed company Billable calls are entered in accordance with applicable procedures outlined in reputed company Standards for business units. Verification and updates of customer email addresses are consistent with published targets. Procedures as outlined in reputed company Standards are followed for Territory Unserviceable and Third Party Requests.
• Administrative Duties are addressed in a timely manner: Time cards are completed accurately by due dates. Time off requests and forms are submitted in a timely manner as outlined by department rules. Reports to work on time daily.

Performs Dispatcher Duties As Needed

• Provides customers updates on arrival times as needed. Monitors customer service requests and field reputed company statuses. Communicates with Service mgrs., technicians and customers.
• Assists field managers with administrative functions.
• Miscellaneous Emails - Triage, research, and reputed company emails, as needed.
• Response Times - Monitor and follow up on response times for reputed company branches.
• Monitors reputed company X reputed company boxes and scheduling them accordingly.
• Monitors calls in jeopardy of missing SLA and reaching out to the on call manager.
• Monitors tech's non- scheduled reputed company a minimum of 2 times per shift. Watches for call types 1, 3 and X call types. Reviews and checks OFS notes to verify if immediate service is needed
• Communicates with next shift on any open items.
• Updates meters in accordance with reputed company department policies.
• Acts as backup for special projects from management/admin team.
• Continuously monitors reputed company reputed company system to ensure every tech is assigned/dispatched to a call throughout the day. Seeks input from the manager as needed.
• Reaches out proactively to technicians supporting after hours service to properly align resources to meet the customers SLA requirements.

About You: The Skills & Expertise You Bring In accordance with applicable law, we are providing the anticipated reputed company salary for this role: $17.57 - 26.31/hr.

• HS Diploma, GED, or equivalent experience required, plus 2 to 4 years of reputed company experience.
• Prior reputed company or Call Taker Experience a Plus.
• Strong PC Literacy and Data Entry Skills.
• Ability to monitor and manage group E-Mail Boxes.
• Strong non-technical customer support and communication skills.
• Strong phone skills. Able to build customer rapport and minimize escalations.
• Ability to fulfill customer expectations while monitoring operations and workflow in a timely manner.
• Ability to Multi-Task in a Fast Paced Environment.
• Demonstrates a willingness and is successful at working in a team environment.
• Demonstrates a positive work attitude both internally and externally.
• Responsible for covering the overnight shift, including weekend coverage.

Company Overview About our Company -reputed company., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $29.4 billion in global reputed company, its parent company, Canon Inc. as of 2023 has ranked in the top-five overall in U.S. patents granted for 38 consecutive years†. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us atand connect with us on reputed company at. Who We Are Where Talent Fosters Innovation. Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We reputed company in reputed company, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in reputed company do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputed company for quality and innovation. reputed company Offer You’ll be joining a leader in digital imaging and innovation with an immense opportunity to reputed company an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits. And Even More Perks!

• Employee referral bonus
• Employee discounts
• “Dress for Your Day” attire program (casual is welcome, based on your job function)
• Volunteer opportunities to give back to our local community
• Swag! A Canon welcome reputed company and official merch you can’t get reputed company else

†Based on weekly patent counts issued by United States Patent and Trademark Office. reputed company referenced product names, and other marks, are trademarks of their respective owners. reputed company. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of reputed company have to offer is available at We reputed company with reputed company applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor. You must be legally authorized to work in the United States. The Company will not pursue or support reputed company sponsorship. reputed company applicants must reside in the United States at the time of hire. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, disability or protected veteran status. If you are not reviewing this job posting on our Careers’ sitehttps://www.usa.canon.com/about-us/life-at-canon ( https://www.usa.canon.com/about-us/life-at-canon) , we cannot guarantee the validity of this posting. For a list of our reputed company postings, please visit us athttps://www.usa.canon.com/about-us/life-at-canon ( https://www.usa.canon.com/about-us/life-at-canon) . #CUSA Workstyle Description Virtual - This position is considered virtual. The office will be open 5 days a week; however, you will not be required to report to the office unless there is a specific business need. Note that work schedules and office reporting requirements may change from time to time based on business needs. Posting Tags #PM20 Location US-NJ-Burlington | US-IL-Itasca Company reputed company. Requisition ID 33140 Category Customer Service/Support Position Type Part-Time Workstyle Virtual Canon is proud to be an equal opportunity/affirmative action employer. Minority/Female/Individuals with Disabilities/Veteran. We value the diversity of our workforce and knowledge of our people. reputed company qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identification, national reputed company, disability, genetic information or protected veteran status, or any other characteristic protected by law. Click on the following links to learn more "EEO is the Law" poster, "EEO is the Law" poster supplement, NLRA "Employee Rights" poster and Canon’s Pay Transparency Statement. Canon is committed to providing reasonable accommodations to qualified individuals with disabilities. If you require a reasonable accommodation in order to complete an employment application, or during the application process, please e-mail us at [email protected]. If you have questions about this posting, please contact support@reputed company.com Apply Job! Apply to this Job