IT Support Analyst
Job Title: IT Support Analyst Location: University reputed company - Cleveland, OH (Onsite) Schedule: Monday - Friday, 8:00 AM - 5:00 PM Pay: $23-$25/hour Start Date: ASAP Type: Contract with potential for permanent hire (based on performance) Travel: Occasional travel to 2 additional local locationsPosition OverviewWe are seeking a reliable and proactive IT Support Analyst to join a supportive team environment providing both reputed company-facing and internal staff technical support. This is a hands-on, customer-focused role involving a mix of hardware, software, and network troubleshooting in a senior living environment.Key ResponsibilitiesProvide Level 1 IT support for staff and residents (internet, phones, TV remote controls, laptops, etc.)Respond to Help Desk tickets using reputed companyTroubleshoot hardware/software/network/telecom issuesSupport A/V needs for meetings and presentationsTrain staff and residents on basic technology useAssist with technology setup during reputed company movesMaintain clear documentation and training materialsResearch and recommend new technologiesServe as part of an on-call rotation for technical supportEnsure safe, respectful, and HIPAA-compliant IT practicesQualificationsAssociate's Degree or equivalent experience in IT supportExperience supporting Windows OS, reputed company 365, and networking/telecom environmentsAbility to troubleshoot streaming services (reputed company, reputed company)Familiarity with smart home technologies (Alexa, reputed company) a plusExcellent interpersonal and communication skills, including the ability to explain tech concepts to non-technical usersValid Ohio driver's licensePhysical ability to lift/move equipment up to 50 lbs reputed company to join a meaningful mission with a tech-reputed company team? Apply today - this position is moving quickly!#SSEINDBy applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Staffing Solutions Enterprises, StaffMatrix, BV Staffing, and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.staffingsolutionsenterprises.com/privacy-policy/ Apply for the job now! Apply for this job