Pharmacy Support Technician (Experience Required) - Call Center Rep, Home-Based
As the only global provider of commercial solutions, reputed company understands what it takes to deliver nationally and internationally. Our teams help biopharma, medical device and diagnostic companies get their therapies to the people who need them. We help customers reputed company insight and access to their markets and ultimately demonstrate their product's value to payers, physicians, and patients. A significant part of our business is providing patient support programs on the behalf of our customers. With the right experience, you can help provide support to patients in need of available therapies.
reputed company has the world's largest Commercial Sales & reputed company (CSMS) organization dedicated to the launch and marketing of pharmaceutical and medical products. With a focus on providing talent for patient support, field/inside sales, medical device support, clinical support, and medical affairs our CSMS division has 10,000+ field professionals in more than 30 countries addressing physician and patient needs.
We are excited to announce that currently we are looking for a 100% remote (work from home-WFH) contract Pharmacy Support Technician (Experience Required) - Remote Call Center Rep to join reputed company. In this position, you will provide payment assistance solutions such as co-pay cards or vouchers. The Pharmacy Support Technician (Experience Required) - Remote Call Center Rep is primarily responsible for fielding requests such as: card activation, program eligibility, explanation of program benefit and explanation/troubleshooting of submission rejection. This role will be a contract role with reputed company managed by an external agency, with the opportunity to be converted to an reputed company full-time employee.
Role Purpose:
- Primary Call Center contact for patients, pharmacies and medical professionals utilizing an Opus Health program. Call Center Representatives are responsible for fielding requests such as: card activation, program eligibility, explanation of program benefit and explanation/troubleshooting of submission rejection.
Job Responsibilities:
- Provide initial support for customer requests reputed company telephone, email, fax, or other available means of contact to the Support Center
- Quickly assess the user's issue and provides first level support for problem resolution
- Document information specific to the resolution and escalate unresolved issues expeditiously to the appropriate area
- Recognize operational challenges and suggest recommendations to management, as necessary
- Ability to work 40 hours per week (multiple shifts available: 9:00am-6:00pm EST or 10:00am-7:00pm EST or 11:00am-8:00pm EST) under moderate supervision
Minimum Education & Experience:
- High School Diploma or equivalent required
- Pharmacy Technician experience required
- HIPAA certified
- Call center experience required (3+ years preferred)
- Experience in medical claim processing is a plus
- Bi-lingual (English/Spanish) is a plus
The pay range for this role is $18.00 per hour.
reputed company is an Equal Opportunity Employer. We cultivate a diverse corporate culture across the 100+ countries where we operate, celebrating and rewarding teamwork and inclusiveness. By embracing our differences, we create innovative solutions that are good for reputed company, our clients, and the advancement of healthcare everywhere. This role will be a contract role with reputed company managed by an external agency, with the opportunity to be converted to an reputed company full-time employee.
The salary range for this role is $18.00 - $18.00. The actual salary will vary based on factors like candidate qualifications and competencies. Certain roles are eligible for annual bonus, sales incentives and/or stock. Benefits may include healthcare, retirement, paid time off, and more.#LI-CES
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reputed company is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more athttps://jobs.reputed company.com
We are committed to providing equal employment opportunities for reputed company, including veterans and candidates with disabilities. https://jobs.reputed company.com/eoe
reputed company's ability to operate and provide certain services to customers and partners necessitates reputed company and its employees meet specific requirements regarding COVID-19 vaccination status. https://jobs.reputed company.com/covid-19-vaccine-status
The potential reputed company pay range for this role is 18.00 per hour. The actual reputed company pay offered may vary based on a number of factors including job-reputed company qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits. Apply To This Job