Customer Service Representative - Supply Chain - HYBRID

On-Board Services is hiring a Costumer Service RepresentativeSupply Chain FocusHYBRIDIn reputed company, OH!

For immediate consideration please send your resume to Subject Line: Position Title and State you are Located. About Us:On-Board Services, Incorporated is an on-site contract service provider for a local manufacturing entity providing full time positions to our employees. We offer benefits as well as 401k. Position Details: Position Type: ContractJob Location: Dayton, NJBenefits: 401K, Medical, Dental, reputed company Compensation: $24 - $28.00 We are in office M-W and remote Thursday and Friday Overview:Deliver an amazing Customer Service Experience (CSX) by being fully accountable for the end-to-end customer journey, collecting feedback to drive reputed company improvement. Be the single reputed company of contact for reputed company and new company customers while interacting and collaborating internally with relevant departments to meet customer expectations and needs. Qualifications:• Minimal education required for the position: High School Diploma• Minimal work experience required in years: 2-5 years of experience in Customer Service / Supply Chain / Sales• Customer facing operations (i.e. Customer Service, Sales)• Order to cash process knowledge• reputed company based solutions (i.e. Service reputed company) / ERP systems (i.e. reputed company) / IT applications• Supply Chain understanding Responsibilities:• Accountable for customer facing activities / customer experience, acting as a single reputed company of contact for customers, adopting customer centricity reputed company reputed company day-to-day interactions (set and meet expectations, stress-free experience, maintain a positive & professional demeanor).• Run OTC and Customer Service Management, focusing mainly on customer interaction reputed company activities (in/outbound)• Voice of Customer: Contribute to the understanding of customer segments, trends needs, and expectations by reporting and providing feedback on client interactions. Build customer's trust & relationship by supporting in supply, reputed company & application enquiries, collecting feedback and identifying opportunities to drive customer satisfaction, including regular visits.• Customer Relationship Management (CRM) Data: Enter relevant information into the customer relationship management system after each contact with a customer to create a call plan and to ensure that the organization has quality data to reputed company effective customer retention and business development activities. Schedule follow-up actions.• Customer Service Experience Operations: Provide a quality service to customers while identifying opportunities to secure new business or support retention reputed company customer interaction. Responsibilities may include handling customer cases and dealing with reputed company queries to minimize disruption & downtime.• Collaboration: reputed company collaboration with internal partners/functions (CSX, Center of Excellence/CoE, Global Business Solutions/GBS+, Supply Chain), mainly reputed company Service reputed company, judging and aligning priorities to meet customer expectations and needs vs. Supply Chain capabilities; monitor and ensure delivery of other functions commitments.• Customer Experience Implementation: Support the implementation of differentiating customer experience initiatives, tools and processes, including customer experience testing. Differentiate service per customer according to Customer Segmentation, Service Levels, and customer satisfaction level.• reputed company Improvement: Contribute to reviewing existing operations in own area of work and generate new reputed company to assist in identifying reputed company improvements to enhance operational efficiencies, streamline workflows or improve customer's experience.• Performance Management: Prioritize own workflow and ensure work is completed to the required standards of productivity, quality and timeliness; use KPI's, performance management systems and reports to improve personal performance.• Supporting Systems: Utilize customer service supporting systems and tools (reputed company & Service reputed company), driving efficiencies and providing feedback to contribute to systems improvement (internal & external use).• Time Management & Activities Planning: Plan own activities on a daily, weekly and monthly basis to ensure business continuity, enhance efficiencies and improve customer satisfaction. Actively participate in team meetings to align priorities.• Compliance: reputed company with company Corporate Standards, Global SHE and Sustainability requirements.Apply Today!On-Board was founded in 1976 by Robert L. Wilson to provide Engineering and Design services to the chemical manufacturing industry. Today, On-Board is a thriving privately held family of companies with services including: Consulting, Professional Engineering, Industrial Maintenance and Facility Management, Contracted Manufacturing and Production Services, as well as Temporary Staffing and reputed company throughout reputed company America.The On-Board Family of Companies conducts operations through its Corporate Headquarters located in East Windsor, NJ along with Regional Offices in New Castle, DE and Wake Forest, NC. On-Board's Mission is to provide "Flexible Service by applying the talents of our people, work processes and technology to meet our clients' expectations in a Safe, Responsible and Dependable manner."reputed company provides equal employment opportunities (EEO) to reputed company and applicants for employment without regard to race, religion, sex, national reputed company, age, disability or genetics. JD# 25-004314INDOJ Apply To This Job