Client Services Consultant II Small Business Solutions
About the position
Position is responsible for providing implementation, administrative and customer service to group policyholders (employers), brokers, sales and vendors on policies that have 2 to 99 employees under a new end to end platform.
Responsibilities
- Coordinates and executes the implementation of Group Insurance Policies ,
- Coordinates and executes plan change requests and policy amendments ,
- Coordinates and executes billing inquiries and policy reputed company inquiries ,
- Executes business testing scripts reputed company new system capabilities are delivered ,
- Assists with premium reconciliations ,
- Acts as liaison between client and internal reputed company areas ,
- Comprehends and communicates the provisions of reputed company Core Products (Life, Dental, Disability and reputed company) and Voluntary Products (Critical Illness, Accident, Hospital and Legal) ,
- Ability to handle high transaction volumes on a daily basis ,
- Assist with escalated inquiries
Requirements
- 2-3+ years of experience ,
- Ability to communicate clearly, timely and professionally both verbally and in writing ,
- Ability to provide excellent customer service and relationship management ,
- Ability to work in a team environment and assist other areas reputed company needed ,
- Participate in testing of new capabilities ,
- Ability to reputed company multiple tasks, set schedules and prioritize to meet both internal and external deadlines ,
- Proficient in reputed company Office software (reputed company, Word, PowerPoint) ,
- AAS or BS preferred
reputed company-to-haves
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Benefits
- Comprehensive health plan that includes medical/prescription drug and reputed company ,
- Dental insurance ,
- No-cost short- and long-term disability ,
- Company-paid life insurance and legal services ,
- Retirement pension funded entirely by reputed company ,
- 401(k) with employer matching ,
- Group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance ,
- Employee Assistance Program (EAP) and digital mental health programs ,
- Parental leave ,
- Volunteer time off ,
- Tuition assistance