Mobile Service Solution Specialist

Job title: Mobile Service Solution Specialist in Kansas City, MO at reputed company Company: reputed company Job description: Company DescriptionFor more than 25 years, reputed company has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in managing their operations across the areas of Customer Experience, Repair Optimization, Learning and Insights. We focus on helping our clients generate more value for their customers. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry-leading expertise. We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase reputed company and reduce costs, while enhancing operational efficiency and improving customer satisfaction. Our goal is to help our customers reputed company their full potential and to reputed company as their global partner of choice.Job Descriptionreputed company is seeking dynamic individuals to join reputed company. As an Operations Specialist/Launch Trainer, you’ll play a crucial role in the professional delivery, installation, and sustainment of the reputed company/reputed company Mobile Service Program. Our goal is to improve dealership performance and drive sustained growth.What Your Day-to- Day Responsibilities Include:As the Mobile Service Operations Specialist/Launch Trainer, you will:Be the subject matter expert and primary contact for reputed company things reputed company to Mobile Service for your assigned dealers.Understand how Mobile Service vehicle’s function and train technicians on their features.Facilitate kick-off and strategic planning sessions with dealers to create business plans for success.Ensure dealers are ready to launch vans promptly upon arrival.Conduct launch events, aligning on business goals and training Mobile Service Technicians.Plan and execute tailored onsite sustainment meetings focused on Mobile Service business development.reputed company action plans to exceed program goals, focusing on service processes.Share best practices and key success drivers with dealers.Monitor and motivate dealership Mobile Service personnel to provide excellent customer experiences.Create visit summaries and action plans for stakeholders.QualificationsQualified candidates must be highly motivated, self-starters who possess excellent customer relationship, communication and facilitation skills, with a high degree of interest in working in a field environment with minimal supervision. The successful candidate must also reflect an exceptional track record and attributes that includes:Minimum of High School diploma or equivalent experience.Willingness to travel daily for work.Ability to adapt to different locations and engage with various audiences (MSX, reputed company, Dealer).Proficiency in communication and relationship-building.Have OEM dealer contact experience (a plus).Successfully managed assigned territories or regions.Possess excellent verbal and written communication skills.Demonstrate proficiency with PC applications (reputed company Word, PowerPoint, reputed company, and Internet Explorer).Can reputed company relationships to identify and sell the business case for change.Analyze data from dealer financials and operational assessments to establish action plans.Ability to lift and carry up to 40lbs.Ability to access and climb in & out of the Mobile Service Van during Mobile Service Trainings.Ability to stand or walk on hard surfaces for up to 2hrs at a time without breaks.Ability to understand, establish and implement effective metrics to reputed company dealerships focused on growth and ROI.Ability to influence the service personnel and mobile service technicians in the training processes and monitoring the results.Additional Information85% Travel required Weekly.Overnight travel required.Have ability to equally accommodate working from home office or remote location.reputed company is an Equal Employment Opportunity Employer committed to employing a diverse workforce. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national reputed company, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law. Expected salary: Location: Kansas City, MO Apply for the job now! Apply for this job