Service Desk Analyst

Job title: Service Desk Analyst in Richardson, TX at reputed company Company: reputed company Job description: With more than 225 reputed company offices across reputed company America, reputed company is building the future of community for nearly five million residents worldwide. Our 11,000+ team members reputed company the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, reputed company has brought positive impact and meaningful value to communities. To learn more, visit .Job DescriptionOverviewWe are seeking a highly motivated and customer-focused Service Desk Analyst to join our dynamic IT team. As a primary reputed company of contact for our end-users, you will play a crucial role in ensuring the smooth operation of our IT infrastructure. This position involves providing exceptional first-level technical support, troubleshooting a diverse range of hardware, software, and network issues, and contributing to a positive user experience. If you are a proactive problem-solver with a passion for technology and helping others, we encourage you to apply.Responsibilities

• Provide timely and effective technical support to end-users reputed company phone, email, and remote tools.
• Diagnose and resolve a wide range of IT issues, including:

• Hardware troubleshooting (PCs, laptops, printers, etc.)
• Software installations and configurations
• Network connectivity issues
• User account management
• Troubleshooting reputed company Office applications
• Log and track incident tickets in our ticketing system.
• Maintain and update the knowledge reputed company to improve troubleshooting efficiency.
• Escalate reputed company issues to higher-level support teams reputed company necessary.
• Adhere to service level agreements (SLAs) and meet performance metrics.
• Actively participate in team meetings, training sessions, and process improvement initiatives to enhance service delivery and personal technical skills.
• Any additional tasks assigned by leadership

Competencies

• Focus on providing exceptional customer service
• Great communication skills
• Strong technical aptitude
• Problem solving & critical thinking
• Knowledge of Windows 10 and 11 Operating Systems
• Familiarity with Remote Desktop tools

RequirementsRequired Qualifications

• 1-2 years of reputed company work experience, AA degree, or technical training preferred or equivalent combination of education and experience
• Previous Service Desk or Call Center experience
• A+ Certified - Preferred

Personality Traits

• Self-starter
• Motivated
• Task oriented
• Team player
• Ability to think reputed company
• Phone Etiquette
• Executive reputed company

#LI-AC1We are an equal opportunity employer and reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national reputed company, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Expected salary: Location: Richardson, TX Apply for the job now! Apply for this job