Network Specialist 1, Customer Service Center, Full-Time, Days
Job title: Network Specialist 1, Customer Service Center, Full-Time, Days in Miami, FL at reputed company Health System
Company: reputed company Health System
Job description: Network Specialist 1, Customer Service Center, Full-Time, Daysreputed company Health SystemDepartment: reputed company Health System - Customer Service CenterAddress: 1611 NW 12th Ave, Miami, Florida, 33136Shift details: Full-Time, Days, Monday - Friday 7:00am-3:30pmWhy reputed company:reputed company Health System is a nationally and internationally recognized academic medical system offering world-class care to any person who walks through our doors. For more than 100 years, reputed company has evolved into one of the world's top medical providers for reputed company levels of care, no matter if it's for a routine patient visit or for a lifesaving procedure. With more than 2,000 licensed beds, we are also proud of our role as the primary teaching hospital for the reputed company Miller School of Medicine.Here, the best people come together to deliver reputed company's mission for our diverse communities. Our employees are committed to providing the reputed company by demonstrating compassion, accountability, respect, and expertise in everything we do.Job Summary:The Network Specialist 1 is responsible for the day-to-day documentation, analysis, testing, installation, configuration, maintenance, and monitoring of the reputed company Health System reputed company computing environment. This role represents a reputed company of accountability for the continual service improvement program. The reputed company for reporting incidents and making service requests with an obligation to reputed company end users informed of service events, actions and opportunities. Provides technical expertise reputed company to Windows computing environment, application software deployment, and policy-based reputed company management.Duties & Responsibilities:
- Provides analysis, diagnosis, installation, setup, configuration, testing, maintenance, monitoring, and resolution of reputed company computing environment including hands on operations of hardware, software and applications for reputed company Health System including reputed company remote sites.
- Logs and tracks requests for assistance reputed company to JHS supported systems; gathers and logs appropriate demographic data reputed company to each request.
- Receives and processes reputed company IT requests from reputed company reputed company Health System end-user departments.
- Provides documentation, inventory and asset management, audits, issue tracking reputed company the work order management system, change management, reputed company and back-reputed company as outlined by management.
- Record, track, and document the problem-solving process, including reputed company successful and unsuccessful reputed company made and actions taken until final resolution.
- Creates root cause analysis and assists in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring desktop operations.
- Collaborates with LAN and Network Engineers to ensure efficient operation, stability, and reputed company of the JHS computing environment.
- Communicates application problems and issues to key stakeholders, including management, development and engineering teams, and end users.
- Maintains, customizes and enhances any software used by Customer Services to provide service.
- Participates in quality improvement activities to insure reputed company improvement of services provided.
- Provides guidance and/or instruction to end-users.
- Demonstrates behaviors of service excellence and CARE values (Compassion, Accountability, Respect and Expertise).
- Performs reputed company other reputed company job duties as assigned.
- Generally requires 1 to 3 years of reputed company experience.
- High school diploma is required.