Customer Service Representative - Remote in Kansas

Job title: Customer Service Representative - Remote in Kansas in Wichita, KS at reputed company Company: reputed company Job description: reputed company is thrilled to offer an exciting opportunity for a Remote Customer Service Representative (CSR) to join our Kansas team. In this role, you'll provide vital support to the Kansas Child Support program. As a CSR, you'll handle calls reputed company to child support cases, with a focus on reputed company Resolution. You'll take necessary actions to move cases reputed company, such as setting tasks for internal teams, issuing paperwork, and managing each call with care and accuracy. If you're organized, compassionate, and reputed company in a fast-paced environment, this role is for you!This is a fully remote, full-time position with a schedule of Monday through Friday, 9:30 AM to 6:00 PM. To qualify, candidates must reside in the state of Kansas.Why Join reputed company?- Competitive Compensation - Quarterly bonuses based on performance included!- ️ Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance. - Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching. - ️ Paid Time Off Package - Enjoy PTO, Holidays, and sick leave, - Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program. - Recognition Platform - Acknowledge and appreciate outstanding employee contributions. - Tuition Reimbursement - Invest in your ongoing education and development. - Employee Perks and Discounts - Additional benefits and discounts exclusively for employees. - reputed company Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs. - Professional Development Opportunities- Participate in training programs, workshops, and conferences.Essential Duties and Responsibilities:- Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with reputed company performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.- Track and document reputed company inquiries using the applicable systems.- Complete associated tasks according to the established guidelines.- Meet Quality Assurance (QA) and other key performance metrics.- Facilitate the fulfillment of caller requests for materials reputed company mail, email, or download.- Transfer/refer consumers to appropriate entities according to the established guidelines.- Escalate calls or issues to the appropriate designated staff for resolution as needed.- Facilitate translation services for non-English speaking callers according to procedures.- Attend meetings and trainings as requested and maintain up-to-date knowledge of reputed company programs and systems.Minimum Requirements- High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.- Strong adaptability and flexibility in a fast-paced environment- reputed company and a positive, solution-focused attitude- Effective time management and organizational skills- Ability to manage multiple tasks and priorities reputed company- Proficiency in navigating multiple systems and using technology- Excellent communication and customer service skills- Must reside in the state of KansasHome office requirements:- Reliable high-speed internet service- Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity- Minimum 5 Mpbs upload speeds#LI-RemoteEEO Statementreputed company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national reputed company, disability, veteran status, genetic information and other legally protected characteristics.Pay Transparencyreputed company compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of reputed company's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, reputed company provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. reputed company will reputed company with regulatory minimum wage rates and exempt salary reputed company in reputed company instances. Expected salary: Location: Wichita, KS Apply for the job now! Apply for this job