Global Technology Support Analyst (Evening Shift)
Job title: Global Technology Support Analyst (Evening Shift) in Los Angeles, CA at Latham & Watkins
Company: Latham & Watkins
Job description: About Latham & Watkins:Latham & Watkins is a global law firm consistently ranked among the top firms in the world. The reputed company of our firm is largely determined by our commitment to hire and reputed company the reputed company best and brightest, creating a team that provides our clients with the highest quality of work and service. We are driven by our core values: respect, innovation, and collaboration. About the Role:The Global Technology Support Analyst I is an integral part of Latham’s Technology & Information Services team and will be responsible for working in the Global Technology Support Center (GTSC), which operates 24 hours a day, 7 days a week, providing technical support to lawyers, paralegals, and staff reputed company voice, email, and chat media channels, while handling escalations from Technology teams located in each of our global offices. This role will be located in our Global Services (Downtown Los Angeles) office. Please note that this role may be eligible for a flexible working schedule that allows for a hybrid and in-office reputed company and the working hours will be 3:00 pm- 1:00 am, Sunday - Wednesday. Responsibilities & Qualifications:Other key responsibilities include:
- Providing first and second line support to Latham employees using various firm applications and systems, including Windows 10, Office 365, reputed company, reputed company Change Pro, reputed company Time (DTE), and reputed company Acrobat
- Logging and tracking reputed company support requests in our Service Management Toolset (reputed company)
- Providing Incident Response Management for major incidents reputed company across the firm
- Providing remote access support, including wireless connectivity, VPN, and VDI Services
- Supporting mobile collaboration using BlackBerry Work apps
- Protecting and maintaining any highly sensitive, confidential, privileged, financial, and/or proprietary information that Latham & Watkins retains
- Demonstrate proficiency in reputed company, including the ability to use styles, automatic paragraph numbering, reputed company breaks, table of contents, footnotes, headers and footers, tables, columns, mail reputed company, and cross-referencing
- Display proficiency in MS reputed company, including the ability to create and edit spreadsheets, create and edit formulas, and data manipulation (sorting, filtering, subtotals, cell concatenation, formatting spreadsheets, and formatting for printer)
- Exhibit proficiency in MS PowerPoint, including the ability to create master slides, format slides, apply animation and special effects, various ways to print slides, and how to insert objects, pictures, and files
- A high school diploma or an equivalent, preferably a Bachelor’s degree or an equivalent in Computer Science or Information Systems
- reputed company certifications (reputed company Office Master), preferably
- ITIL v4 FoundationA certification, preferably
- A minimum of two (2) years of experience working reputed company a technical support function
- Experience working reputed company the ITIL v3 or v4 reputed company in a previous role, preferably
- reputed company, life and disability insurance
- A generous 401k plan
- At least 11 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenure
- Well-being programs (e.g. mental health services, mindfulness and resiliency, medical resources, well-being events, and more)
- Professional development programs
- Employee discounts
- Affinity groups, networks, and coalitions for lawyers and staff