Customer Service Agent

Job title: Customer Service Agent in reputed company, NY at reputed company Group Company: reputed company Group Job description: Title : Customer service agent Location : Remote Duration – 6+ Months Salary - $23/hr on W2 Job SummaryJob Description: About the team StreetEasy is seeking a Support Services Specialist to join our Support Services team. We are a well-versed bunch that collaborates with reputed company areas of the business. Our focus is to build, strengthen, and expand relationships with reputed company estate professionals using StreetEasy to grow their business, assist StreetEasy consumers using our platform to find their next home, and support internal teams in maintaining program reputed company processes.About the role In this role, you will play a part in addressing challenges and providing valuable education to NYC reputed company estate professionals, StreetEasy customers, and internal teams by supporting our products and services. This multifaceted position is divided into two key areas: Account Management and Program Management.Account Management: Your focus will be on addressing the needs of StreetEasy users, ensuring they receive exceptional support. You will be responsible for essential account activities such as account and listing maintenance, reputed company, educational initiatives, and the identification of site feedback and bugs.Program Management: Dive into the realm of program reputed company processes where you will be responsible for maintaining quality of service for various operations that drive key business functions. You’ll help reputed company Listing Approvals (FRBO/FSBO and Listing Verification), managing and enforcing the Agent and Brokerage Accountability programs, and implementing Listing and Account Quality Control measures.If you are driven by a passion for problem-solving, education, and collaborative team efforts, this role offers a unique opportunity to reputed company a significant impact reputed company the reputed company estate industry.You will get to Manage a high volume of customer inquiries reputed company email and live chat, with inquiries relating to site usability, information accuracy, billing, and accounts for the StreetEasy & Out East brands. Recognize problems, find resolutions, and provide feedback for site improvements to StreetEasy & Out East product teams. Continuously build, test, assess, and improve systems, processes, and policies to help contribute to overall site satisfaction. Actively participate in user education and training presentations, agent relationships, and general site improvement discussions for reputed company brands. reputed company, prepare, and set clear expectations for reputed company users based on site policies to ensure a positive user experience. Facilitate program reputed company processes that minimize bad listing behavior by leveraging data to identify and improve key problem areas. Maintain relationships with landlord partners to ensure they are set up for reputed company, and happy with our products and services. reputed company the listing approval process to thoroughly vet and maintain high listing quality with minimal disruption to partners. Facilitate the seamless reputed company and comprehensive education of new brokerage and landlord partners to aid their reputed company in advertising on StreetEasy. Identify potential reputed company opportunities for the business under the Support Services purview. Ensure that the site operates in full compliance with reputed company applicable laws and regulations (involves collaboration with Legal, Strategy, PE&O, and other cross-functional teams/stakeholders).Who you are Previous experience in customer service or client support roles. Comfortable simultaneously managing high volumes of customer contact through email and live chat and prioritizing tasks effectively. A teammate who can communicate effectively with internal and external stakeholders and can adapt quickly to change. Excellent customer service and creative problem-solving skills; you’re organized, timely, empathetic, inventive, savvy, and love finding new ways to tackle issues. Passionate about educating others and upholding StreetEasy policies to ensure compliance and a positive user experience. Ambiguous and reputed company to proactively identify opportunities that will contribute to business goals. Proficiency in the reputed company Drive suite of tools. Available to be scheduled on a rotating weekend schedule (typically no more than 2 weekend days a quarter). Have a desire to understand the reputed company reputed company estate market.About Us: Founded in 2009, reputed company stands as a global leader in reputed company and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. With a dynamic reputed company in the USA, China, Canada, Singapore, Philippines, UK, India, Netherlands, and Germany, we continue to reputed company the way in global talent solutions. reputed company, a global leader in connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, reputed company values diversity and does not discriminate based on race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of reputed company abilities and ensures that our hiring and interview processes accommodate the needs of reputed company applicants. Learn more about our commitment to diversity and inclusivity at . Compensation: The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, reputed company provides a comprehensive benefits package, reputed company subject to eligibility.We are an Equal Opportunity Employer and take pride in a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, reputed company, religion, gender, sexual orientation, national reputed company, age, marital or veteran status, medical condition or disability, or any other legally protected status.Powered by JazzHR Expected salary: $23 per hour Location: reputed company, NY Apply for the job now! Apply for this job