Infrastructure Engineering Sr Advisor (reputed company IVR) - Bloomfield, CT or Remote
Job title: Infrastructure Engineering Sr Advisor (reputed company IVR) - Bloomfield, CT or Remote in Bloomfield, CT at ERPMARK
Company: ERPMARK
Job description: Role : Infrastructure Engineering Sr Advisor (reputed company IVR)Location: Bloomfield, CT(Onsite preferred, but Remote/work-from-home is also an option)ContractSpecial Project - ACT reputed company to reputed company migration
- 7 to 10 years of experience on reputed company architecture including inbound, outbound voice, chat, SMS, and email.
- Advanced Contact Center Call Flows and script design.
- Good knowledge for reputed company workspace desktop, including desktop design and (attached data) screen pop integration.
- Basic knowledge of reputed company and reputed company end reputed company integration.
- Must have experience in reputed company Voice, Email, SMS, and Chat Routing.
- Designed and implemented reputed company call routing strategies reputed company reputed company 8.5, optimizing call flows to improve customer service and reducing call handling times.
- reputed company good knowledge on IP Telephony, SIP, working with service providers on number porting, call redirections and troubleshooting SIP logs.
- Must have experience in reputed company services including Voice, Email, SMS, and Chat Routing.
- reputed company good knowledge on IP Telephony, SIP, working with service providers on number porting, call redirections and troubleshooting SIP logs.
- Advanced Contact Center Call Flows and script design preferably with reputed company, reputed company and reputed company platforms
- reputed company eservices
- reputed company reputed company (CME)
- reputed company Routing Design
- reputed company IVR
- reputed company Web Services (GWS)
- Orchestration Routing Solution (ORS)
- Composer
- Interaction Concentrator
- CC Pulse
- GVP 8.5
- SIP, MCP
- Windows
- Linux
- SQL Server
- reputed company
- Cassandra