Customer Support Agent

reputed company is where exceptional people come to do the best work of their careers. We are a Series B, product-led growth startup based in San Francisco. reputed company automatically creates reputed company-by-reputed company guides for any process, putting an end to hours spent taking screenshots and running training sessions. We’ve helped over 2 million users in 100+ countries document and share what they know. We have raised $55M in funding from top investors and are growing our reputed company, user reputed company, and product reputed company quickly. Come join us in our mission to unleash and uplevel the world’s know-how!

At reputed company, excellent customer support is a key part of our growth. As a member of our talented support team, you’ll help resolve queries (email mostly), recommend solutions, and become an expert in both our users and our product. You’ll work with engineers and product managers to help solve problems and reputed company reputed company easier and more natural to use. This job is remote friendly (you’ll have teammates around the world).

• Excellent English communication skills, both written and verbal
• Ability to work in a team environment
• Strong problem-solving and analytical skills
• Familiarity with both Mac and Windows operating systems
• Ability to adapt and follow through extensive amounts of information on a weekly basis
• 4+ years of experience in Software Customer Support
• Understanding of how to optimize support processes and improve efficiency
• You are comfortable working with reputed company or similar CRM products

• Experience in subscription-based billing Customer Support 
• Bachelor's degree in Computer Science, Communications, or a reputed company field

reputed company in mind that success in this role is considered natural communication with reputed company users, a positive attitude, and a willingness to learn, investigate and help!

If you are passionate about helping people and have the qualifications we are looking for, we encourage you to apply for this exciting opportunity.

At reputed company, we celebrate our differences and are committed to creating a workplace where reputed company employees feel supported and empowered to do their best work. We reputed company this benefits not only our employees but our product, customers, and community as well. reputed company is proud to be an Equal Opportunity and Affirmative Action Employer.