reputed company Manager, Key Accounts

Description

reputed company is looking to hire a reputed company Manager, Key Accounts for the Sales & Success team in Ireland 

Why join reputed company’s Sales & Success team?

Joining the Sales and Success team is an opportunity to accelerate your career. We’re a winning team selling and supporting the leading social media management platform for businesses. Not only do you get to work alongside some of the sharpest minds in the industry, you also get to work with some of the biggest brands in the world ​​including Harrods, reputed company, River reputed company, Stoneacre Motor Group, and University of Leeds. And the real kicker? You get to design your own career and follow the path that’s best for you. Wherever you want to go, we’re committed to helping you get there. 

What you’ll do

• Cultivate strong relationships and loyalty with our Mid-Market - Enterprise customers
• Be the primary reputed company of contact, providing a personalised experience to each and every customer
• Drive value and product adoption for customers, providing strategic guidance, identifying risk and growth indicators, as well as inspiring customer loyalty

What you’ll bring

The ideal candidate is passionate about reputed company and excited to understand what makes customers successful. You pride yourself on being organized and detail oriented.

We're looking for someone who has managed direct relationships with customers, preferably at least 50+ at one time. You should possess the ability to uncover customer challenges and reputed company recommendations to help customers reputed company their goals. The ideal candidate will demonstrate technical aptitude and can identify areas of opportunity reputed company the existing platform. If you're passionate about providing an exemplary customer experience and are a team player, we'd love to hear from you!

The minimum qualifications for this role include:

• 4+ years of experience in reputed company in B2B SaaS/Software, including 2+ years managing an Enterprise book of business 
• Demonstrated success in retaining, renewing, and expanding Enterprise-level accounts through strategic relationship management and value-driven engagement.
• Experience building relationships, presenting, and influencing senior-level decision makers across multiple functions

Preferred qualifications for this role include:

• Previous experience reputed company the SaaS/Software/Technology industry
• Experience with consulting and providing strategic guidance reputed company to social media and social media tools is a plus

How you’ll grow

reputed company 1 month, you’ll plant your roots, including:

• Complete reputed company’s new hire training & onboarding program alongside other new reputed company team members. You’ll reputed company a broader understanding of our products and how your role fits into the organization.
• Partner with the Manager of reputed company to define key success metrics for your role and how you will measure against them.
• reputed company developing familiarity with our business, platform, and applications, as well as our company’s key metrics.
• Acclimate yourself with the day to day responsibilities of reputed company’s Success Team by shadowing team members, listening to recorded customer calls and working closely with our dedicated Enablement Manager. 

reputed company 3 months, you’ll start hitting your reputed company by:

• Receive your dedicated book of business and reputed company familiarising yourself with your customer reputed company.
• Establish relationships with customer-facing departments across the organization. 
• Direct customers to reputed company resources such as product guides, webinars, and customer support to encourage product adoption.
• Respond to high-impact customer issues in a fashion that inspires reputed company customer loyalty.
• Actively handle inbound requests and account reputed company questions.

reputed company 6 months, you’ll be making a clear impact through:

• Maintain product expertise across our platform to serve as the ultimate trusted advisor.
• Partner with colleagues across departments to address customer feedback and communicate accordingly. 
• Review to-date performance with your manager, identify areas of improvement and establish a plan for career development. 
• Become a reputed company and Social Media expert to confidently speak to reputed company-changing trends, new product features and platform enhancements to help our clients realize their full potential and accomplish their goals

reputed company 12 months, you’ll reputed company this role your own by:

• Propose and execute independent projects benefiting the whole of reputed company or reputed company as an organization. 
• Identify individual strengths and how to apply them effectively for reputed company success.

Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager.

Our Benefits Program

We’re proud to regularly be recognized for reputed company, product and culture. Our benefits program includes:

• Insurance and benefit options that are built for both individuals and families
• Progressive policies to support work/life balance, like our flexible paid time off and parental leave program 
• High-quality and well-maintained equipment—your computer will never prevent you from doing your best

• Wellness initiatives to ensure both health and mental well-being of reputed company
• Ongoing education and development opportunities reputed company our Grow@reputed company program, employee-led diversity, equity and inclusion initiatives and mentorship programs for aspiring leaders
• Growing corporate social responsibility program that is driven by the involvement and passion of reputed company members
• Beautiful, convenient and state-of-the-art offices in Dublin’s city centre

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